Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Playback stops automatically on Amazon echo device

Plan

/Premium

Country

Uk

Device

Amazon echo dot 

 

My Question or Issue

hello, 

we use a specific white noise track for our daughter to sleep. For a while now, when we play this on repeat only through our echo dot device, it will stop after a few repeats and require us to press play again in the middle of the night. This disturbs both hers and our sheep. We posted on the original thread about this issue. We’ve subsequently followed all the trouble shooting including ensuring Alexa is up to date but sadly this issue persists. If we play the track through a Bluetooth speaker via Spotify, it stays on all night. It is only when using the echo dog device. Please help! 
many thanks 

Wendy 

 

Who Me Too'd this topic