Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
USA
Device
Galaxy S24
Operating System
Windows 10
My Question or Issue
Literally cannot get my playlist in a bottle to show up. It's important to me because one of the ways I keep track of memories is through music, so I was really excited for this to become available. I opened the app this morning and the notification came up. I clicked it and then the app crashed. I googled how to access the playlist in a bottle and I used that link. It didn't work. I pulled up the same link on my computer and scanned the QR code that came up. It didn't work. I'm getting really frustrated now. I just want my playlist, and it seems that this is the only way to get in contact with a physical person who can help me. For clarity, I am trying to locate the playlist I made in 2024 and make a new one for 2025.