Description

Spotify says there is no SD card storage space yet there is lots. There is also storage space on my phone.

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. Opened spotify on phone

2. Logged in

3. Downloaded Offline Playlists

4.Error message came up about blank SD card or no storage and it is not possible to use spotify as everything is white

 

What I expected to happen

I expect spotify to be able to save to sd card as there is space. Furthermore I expect if this is not possible that at the very least spotify woul still function in other respects

 

Did you restart your device when troubleshooting in section B?

Yes

 

Did you read the connection troubleshooting tips?

No

 

Your device

Samsung Gaoaxy S4

 

Device’s Operating System

E.g. 2.2 Froyo, 2.3.4 Gingerbread, 4.0.4 Ice Cream Sandwich, etc.

 

What type of account do you have?

Premium

 

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

... GB

 

Space left on your SD card (if applicable)

9.27GB

 

Space left on your External SD card (if applicable)

64GB

 

Is your device rooted?

don't know

 

Are you using a custom ROM, if so which one, exactly?

don't know

 

Did you set your external SD card as storage location?

No but it was saving there before it told me there was no space or a blank sd card

 

Did you manually install an older version before installing the latest version from the Play Store?

Yes

 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

not applicable

If you said "No", when does the issue not occur?

not applicable

 

My mobile Spotify version

Should be the newest one as I downloaded it yesterday but impossible to tell as currently spotify is just a white screen with the black bar on the top witht the button which would usually open the menu but which currently just opens another white screen on the side of the current one

 

My desktop Spotify version (if applicable)

0.9.7.16

 

My mobile provider and country

02 UK

My username

wentworth cecil gurney

11122611433

 

Do you have a Spotify (non-Facebook) login?

no

 

Are you logging in with Facebook or with your Spotify login details?

Facebook login 

 

Do you have any screenshots you can attach to more clearly explain your issue?

If so, please paste them here