Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
It is just one of the things that happen when I start Spotify.
This particular behavior is the worst as the whole phone shuts down and restarts
when I try to open my Spotify App.
I am a premium user and I never had any problems with Spotify (I loved it!) until the (forced) update
last April 2014. After that, things went downhill.
1. All my downloaded songs are gone. Playlists are intact but it's hard for me to download. Everytime I close the app,
it starts downloading again, and seems to download forever (even with only 24 songs). Even with 4G or via Wifi. I used to download
100 songs with ease.
2. Streaming sucks. I play just one song and it stops midway. I play it again, the progress bar seems to be moving,
but no sounds coming out of it. Have to press forward and back button to play it with sounds. Sometimes it works after I do the forward and back more than once.
3. Some downloaded songs play but others with no sound at all. I have to press forward and rewind to make it play with sounds. And when it plays, it loses its sounds midway. I mean, what is the concept of having a 'downloaded song' if it works almost like a slow streaming app?
4. This is not just a GLITCH but more of a regular ocurrence.
Phone: HTC Butterfly S
OS: Android 4.4.2
Spotify-version: Always the latest public version.