Account Issues - PLEASE HELP!!

[PLZHELPIMMACRY]

My Question or Issue

Hello! Hopefully someone here has some input or has been through something similar. I’ve been working with multiple support teams from multiple companies and I’m not getting anywhere. Apologies for the long post, If you would take the time to read this it would really mean the world to me.

I was initially a member of a family plan, not a manager just a user. I was recently deployed to Europe for the Air Force and because of Spotify’s security system I was logged out of my account & had my password automatically changed. Upon trying to log back in I realized that my password had changed and attempted sending a password reset email to the email address associated with my account, however none of my family plan members or I received that email. I contacted Spotify support and they said the first step was disconnecting my account from the family plan, which I did.

Spotify support traced my account back to a very old email that I didn’t even know I created, so I went to login to look for the password reset email. Upon logging in the email said that it had been deactivated for a long time and me logging in re-activated the account. I have spent the last few days working with Spotify and my email’s support and it has been a back and forth process with seemingly no end. I have checked every spam, trash, archived, deleted email. I have absolutely 0 blocked email addresses and domains. I have tried desktop & mobile, refreshing, searching, etc. I have done quite literally everything I can possibly do, however the support team insists I keep trying the same things over and over.

This might be a shot in the dark, I’m super unfamiliar with Spotify’s community page and I hope this can find the right person. My Spotify account and playlists are something I have worked on for years, since high school. My music is arguably the closest thing to me, there’s not a whole lot I love more than my Spotify account (probably unhealthy, don’t care). I hope I can find an answer to this that isn’t just forgetting about my account, that would tear me apart. Thank you for reading all of this, please feel free to give your thoughts or forward to anyone you’d think would be helpful 🙂 THANK YOU

Plan

Premium

Country

US / DE

Device

iPhone 14

[Maxim]

Hey @PLZHELPIMMACRY ,

Thanks for coming to the Spotify Community.

If Support was able to locate the email address of your account and you know it, you can try resetting your password at https://www.spotify.com/password-reset/.

If you're not getting a password reset email after requesting one, you should continue working with Support, as we (the Community) don't have any backstage access to accounts. 🙂

We'll be here in case you have any additional questions.