Account Login Issue

[RickHocutt]

Plan

Free/Premium

Country USA

Device

MacBook and iPhone

My Question or Issue

I tried logging in and was told there is not account with my email address so I tried to create an account and got a message that said the email address is already linked to an account. I tried about 10 times using different devices using the exact same email and am stuck in the same loop.

[Billy-J]

Hey @RickHocutt, thanks for reaching out to the Community!

Thanks for reaching out. If you try to reset your password with an email address but get the error that no such account exists, but creating a new account with that email or using it on an existing account also doesn't work because the email is supposedly already in use, you may have a disabled account. This means that an account with that email address exists, but logging into it is not possible. If this is what happens, consider reaching out to Spotify’s support team so that they can double check this for you.

If you get repeated password reset prompts, check what email address they are for and if this is the address of your main account. You can see this on the account page. If the addresses don't match, this may also show that another account exists. In that case, try these steps.

Hope this helps.