Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanPremium individual CountryUKDeviceiPhone 14 ProOperating SystemiOS 18.3.1 My Question or IssueI’m getting ads in my podcasts - definitely signed in to my premium account and have tried logging in and out numerous times. This usually fixes it brie...
Firstly this is not my main account. I can't login on my computer to main account. I was using Spotify with university mail . They was using Google for mail system then they changed it to Zimbra. It's still logged in my phone but now i don't now how ...
Door de verandering in de abonnementsprijzen wil ik overstappen van Family naar Duo. Als ik dat aanklik moet ik echter meteen € 17,99 betalen via Ideal, terwijl ik voor Family al voor deze maand betaald heb. Dan betaal ik dus twee keer?
Hi. I’ve moved to another country and decided to update my payment method in Spotify to invite my partner into my Duo subscription. I’ve updated my payment method according to the instruction, including linking the card issued in my new country of re...
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
PlanPremiumCountry DE DeviceAlexa My Question or IssueI have connected "Alexa" with my accout to hear playlists at a friends home/device.Now I am not living any more in that house where THAT Alexa lives.removed the Device in my accountchanged PW of m...
Olá! Sou assinante premium mas, por algum motivo, continuo com propagandas durante a reprodução. Consigo ouvir offline, passar músicas e todas as demais funções normalmente.Os outros membros do mesmo pacote (premium family) não têm o mesmo problema. ...
My husband was the family plan coordinator for our Spotify account, but he died in September. How do I change it to me being the main person?PlanPremium, family CountryU.K. Device(iPhone Operating System My Question or IssueI have received a notifica...
Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a code to complete the login. I want to use my passwo...
PlanFree/PremiumCountry USA DeviceMacBook and iPhone My Question or IssueI tried logging in and was told there is not account with my email address so I tried to create an account and got a message that said the email address is already linked to an ...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
Mi usuario solo es números y letras me gustaría personalizarlo
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSame ad dispite disliking. Stupid chase bank nobody wants to listen to "Maybe she lost it at ...
I wanna change the current email to another email but its telling me that its already taken yet ive just closed and deleted account using this other email
I’ve lost all my playlists and can’t access my premium account even though I’m logging into with the correct username and password. Brand new phone.
Hi! I do have a problem here. We just noticed that my mum has been paying for a spotify-premium account, which she never used, for more than one year. Still, we checked each of our email accounts and nobody is using her card in order to pay it. On th...
I switched from android to iPhone and upgraded my account
It says my account doesn't exist when I try to sign in online even though I'm signed in on my phone, laptop, and iPad.
I have a subscription to the premium family plan and I access my account via email, and the last time I accessed the settings I changed the email. Now I'm trying to access an account with the new email and it says that the account is on the free plan...
Why am I getting ads on Spotify Premium Podcasts? Literally breaks in the podcast with ads posted in from Spotify. The whole point of paying for premium is to avoid this. PlanPremiumCountryUKDeviceiPhone