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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • edsmall81
  • Newbie
  • 133939 Views
  • 163 replies
  • 10 likes
  • Account
    Free
  • 133939 Views
  • 163 replies
  • 10 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10081 Views
  • 3 replies
  • 9 likes
  • Security
  • 10081 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499286 Views
  • 982 replies
  • 112 likes
  • Account
  • 499286 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123060 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123060 Views
  • 72 replies
  • 12 likes

I can't access the email I set my account up with and can't log in?

Is there a way to log into my account if the email I opened it with is closed? I don't want to open a new account because I have so many playlists I've been working on over the years.

  • Visitor
  • Is there a way to log into my account if the email I opened it with is closed? I don't want to open a new account because I have so many playlists I've been working on over the years.
  • ribezaz
  • Spotify Star
  • 110 Views
  • 1 replies
  • 1 likes
  • 110 Views
  • 1 replies
  • 1 likes

Charged 3 times in a month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • Premium
  • 64 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Plan Premium Country Finland Device Pc Operating System Windows 10   My Question or Issue For several months (pretty much years at this point), my Spotify friends feed has not been upd...
  • ddongnyangi
  • Newbie
  • 499286 Views
  • 982 replies
  • 112 likes
  • Account
  • 499286 Views
  • 982 replies
  • 112 likes

Account

PremiumCountrySweden Device(Samsung Galaxy a15) My Question or IsIssue my account dosnt exist but im paying for is and its been like five months now that i cant use it att all and I can search for it and its there but when I try to log in it says it ...

  • Casual Listener
  •   Premium Country Sweden  Device (Samsung Galaxy a15)   My Question or IsIssue my account dosnt exist but im paying for is and its been like five months now that i cant use it a...
  • Fabianstahl1
  • Casual Listener
  • 305 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 305 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I turn off this ridiculous DJ voice?

I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about 5 minutes, but now it's just annoying. I don't like...

  • Regular
  • I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about ...
  • sforzando
  • Regular
  • 44358 Views
  • 43 replies
  • 137 likes
  • Other
  • 44358 Views
  • 43 replies
  • 137 likes

Spotify Student page gives error when I try signing up

PlanFreeCountryItaly My Question or IssueHello, I have seen that this was an issue previously met by another user in Italy, however the solution given there has not worked for me. When I attempt to press on the "passa a premium" button I am redirecte...

  • Newbie
  •   Plan Free Country Italy   My Question or Issue Hello, I have seen that this was an issue previously met by another user in Italy, however the solution given there has not worked fo...
  • Billy-J
  • Spotify Star
  • 109 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 109 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Duo account manager change / audiobooks assigned to the wrong account

My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank account. With the rollout of audiobooks included with pre...

  • Casual Listener
  • My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank accoun...
  • LoLoAtreides
  • Casual Listener
  • 7494 Views
  • 24 replies
  • 13 likes
  • Other
    Premium
    Subscription
  • 7494 Views
  • 24 replies
  • 13 likes

Списали деньги, через PayPal

Добрый день! Сегодня при оплате у меня сняли деньги, но подписку не дало. Выдало ошибку «Регион карты не совпадает с действующим» (илм как то так ) . Регион на сайте оплаты, стоял Казахстан ( при том, что я там никогда не был, и карта у меня Украинск...

  • Casual Listener
  • Добрый день! Сегодня при оплате у меня сняли деньги, но подписку не дало. Выдало ошибку «Регион карты не совпадает с действующим» (илм как то так ) . Регион на сайте оплаты, стоял Казахстан ( при том...
  • Амина1
  • Visitor
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

Solved!! Sharing spotify app on one device

Hello! I currently share a computer with my mom since my old computer got messed up. I use the web player, since my mom is logged into Spotify on the app, but I want to make my playlists public which is a feature that isn't available on the website.....

  • Newbie
  • Hello! I currently share a computer with my mom since my old computer got messed up. I use the web player, since my mom is logged into Spotify on the app, but I want to make my playlists public which...
  • Bittencourt
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • Account
  • 104 Views
  • 1 replies
  • 0 likes

My Spotify Profile got follow botted.

My Question or IssueI just checked my Spotify profile today and I noticed my follower count went from 5 (being my friends) to 197. Now, all bots with the name "ImBetter" and have no profile picture, and they only follow me. Is there any way that I ca...

  • Casual Listener
  • My Question or Issue I just checked my Spotify profile today and I noticed my follower count went from 5 (being my friends) to 197. Now, all bots with the name "ImBetter" and have no profile picture...
  • oschnz
  • Visitor
  • 2542 Views
  • 3 replies
  • 0 likes
  • Account
  • 2542 Views
  • 3 replies
  • 0 likes

Superuser Contribution Turning off login password by code instead of password

Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a code to complete the login. I want to use my passwo...

  • Newbie
  • Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a ...
  • NoThanksAlright
  • Regular
  • 380 Views
  • 4 replies
  • 3 likes
  • 380 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Cannot update email address

I've tried everything I can think of to update my email address and every time I get this message: "For your protection, we are unable to process your request at the moment. Please try again later. "Password details I'm using are correct. Any ideas g...

  • Visitor
  • I've tried everything I can think of to update my email address and every time I get this message: "For your protection, we are unable to process your request at the moment. Please try again later....
  • AlejaR
  • Moderator
  • 25245 Views
  • 39 replies
  • 2 likes
  • 25245 Views
  • 39 replies
  • 2 likes

Change free trial to paid DUO?

PlanFree/PremiumCountryUSADeviceLaptopOperating SystemWindows 11 My Question or IssueI started a 3 month free trial of spotify premium which expires in a couple of weeks but would like to convert to a paid DUO account before then. It won't take my "S...

  • Casual Listener
  • Plan Free/Premium Country USA Device Laptop Operating System Windows 11   My Question or Issue I started a 3 month free trial of spotify premium which expires in a couple of weeks but ...
  • tomkonyves
  • Visitor
  • 100 Views
  • 2 replies
  • 1 likes
  • Account
  • 100 Views
  • 2 replies
  • 1 likes

Audiobooks top ups not showing in account

Purchased an audio top up a few days ago and today Spotify app tells me that I am out of listeing hours. While I listened a little bit since then, the time cannot add up to having used 10h already. Also while purchase history shows the top up, in my ...

  • Casual Listener
  • Purchased an audio top up a few days ago and today Spotify app tells me that I am out of listeing hours. While I listened a little bit since then, the time cannot add up to having used 10h already. A...
  • pmo3
  • Casual Listener
  • 169 Views
  • 4 replies
  • 0 likes
  • Account
  • 169 Views
  • 4 replies
  • 0 likes

how to check the six digit code to make a group

after i put my email to make a group i needed to put a 6 digit code to verify

  • Visitor
  • after i put my email to make a group i needed to put a 6 digit code to verify
  • Billy-J
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Problemas cuenta

Tengo una suscripció**bleep** correo ya no lo tengo disponible y me gustaría mantener mi suscripción cambiando únicamente mi correo por el siguiente:**bleep**Accidentalmente creé una cuenta gratuita con este correo y me gustaría que fuera el correo d...

  • Visitor
  • Tengo una suscripció**bleep** correo ya no lo tengo disponible y me gustaría mantener mi suscripción cambiando únicamente mi correo por el siguiente:**bleep** Accidentalmente creé una cuenta gratuit...
  • Luan
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • Account
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't log in to the account linked to my email. It does not allow you to

When trying to change the password, he writes that "the account is not registered", when trying to register an account to the same email, he writes that there is already an account with such an email.

  • Visitor
  • When trying to change the password, he writes that "the account is not registered", when trying to register an account to the same email, he writes that there is already an account with such an email.
  • MarekDeMalek
  • Visitor
  • 606 Views
  • 8 replies
  • 0 likes
  • 606 Views
  • 8 replies
  • 0 likes

Superuser Contribution Tenho o mesmo email para a mesma conta

Tenho duas contas, uma chamada Leonardo Freitas e outra a minha conta Leonardo Freitas é premium e a outra não é, mas eu tenho cadastrado o mesmo email para as duas, e sempre quando eu me conecto pelo navegador eu entro na minha conta sem o premium ...

  • Visitor
  • Tenho duas contas, uma chamada Leonardo Freitas e outra <Moderator edit> a minha conta Leonardo Freitas é premium e a outra não é, mas eu tenho cadastrado o mesmo email para as duas, e sempre q...
  • Bittencourt
  • Spotify Star
  • 4933 Views
  • 14 replies
  • 0 likes
  • Account
  • 4933 Views
  • 14 replies
  • 0 likes

Change subscription not possible

PlanPremiumCountryGermany My Question or IssueI currently have a free trial subscription to Premium Individuals, which expires on March 23. It is not possible to change the subscription. I would like to switch to Premium Duo. I can also select this u...

  • Casual Listener
  • Plan Premium Country Germany   My Question or Issue I currently have a free trial subscription to Premium Individuals, which expires on March 23. It is not possible to change the subscript...
  • Maxim
  • Spotify Star
  • 161 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 161 Views
  • 3 replies
  • 0 likes