Account Not Working

[lreichardt]

I was just listening to music yesterday using the Spotify app on my iPhone 6s. Today I wanted to listen to music again but when I opened the app on my phone I was logged out. When I tried signing in with my username and password, I got the error message that they are invalid. I tried signing in with my email and changing my password but all that did was create a new account for me. I just want the Premium account I originally had! Did I get hacked? Has this happened to anyone else?

[Billy-J]

Hey @lreichardt, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take. Skip to the part that says Contact Us to get in touch with Customer Support. 

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.