Account being used somewhere else.

[Kongming86]

I have changed passwords, signed out of all devices, and I'm still getting this error and playback getting paused. Any ideas? It's REALLY irritating me to the point where I'm going to give up and stop using Spotify if this isn't resolved soon.

[osornios]

Hey @Kongming86,

The best course of action when something like that happens is to create a new account with a different email address from the one you're using (Tip: don't use the one you use for Facebook). That will give you a different Spotify username of your choice.

Once you have this new account, fill out the contact form, and someone from Spotify will be happy to help you migrate your Premium privileges, library, playlists, friends, etc. to this new account.

Connected devices stay with the old account, so you'll have a fresh start without them.

[Jubei485]

I'm having the exact same issue. I've tried everything on the help page. I hate that there is no real support contact information for spotify. If I have to open a whole new account I'm just going to go with a different streaming provider with customer service.

[osornios]

Hey @Jubei485

To get in touch with them, log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

[jonrodde]

Same here. Placed a new message here for "support" to handle couple of days ago. No answer of course. If this is not fixed, I will cancel my Premium and switch to another service as well.

[osornios]

Hey @jonrodde

Two days is too much to wait for an answer. Normally, you should get a 'query received' automated message, and soon after an actual response.

Be sure to log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

You need to be logged out of any Spotify account in your browser when using this contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.