Account keeps pausing for not reason

[elibissonnette]

my account keeps pausing and a message tells me it's because another device is using it, but there is no other device using it. i changed my password and it keeps doing this. i can listen to a song for about 20-30 seconds, then is freezes.

[papayawhip]

Hey,

a password change wouldn't log you off on every device.

Go to https://www.spotify.com/account/overview/ and click on logout on every device at the end of the page.

[elibissonnette]

thanks for your help. i tried that too, it doesn't solve the problem. 😞

[papayawhip]

Strange...

Try this: Log off again on all devices and only use the webplayer ( https://open.spotify.com )

Does it happen again?

[Jose_M]

Hello @elibissonnette!

I'm sorry to hear you're having trouble with this. I'd recommend checking out this Support article for more help. Make sure to follow all the steps there 🙂

That should help clear things up!