All playlists/info in inbox are gone

[ReneeMS]

I downloaded the new version of Spotify and was trying to get the ticker to work and now I have lost everything and can't find my playlists or music in my inbox.  

[Peter__]

Hey! Welcome to the community 🙂 

It sounds like you have accidentally signed into a duplicate account. 

Have a read at the instructions here which should help you get into your original account. If you are still having issues, the link to get in touch with the Spotify team is in that post too 😉 

Peter

[Sam]

ReneeMS - Peter's right. Please try logging in with your 'reneesher' username and your Spotify password. You'll then get in.