All playlists list when merging account with Facebook

[JoshBambrick]

For a few days Spotify on my android wasn't connecting to the internet for some reason which was pretty annoying so I tried reinstalling it. I have been logging in with my Facebook account since I got Spotify and have a premium account but Spotify wouldn't connect to it when I tried logging in so I logged in with my Spotify username sAuhsoj.

When I logged, the app suggested merging my Facebook account with the Spotify one, which sounded like a good idea. However, when the merging had completed, the playlists on my two accounts have merged as I had expected and none of my Facebook account playlists showed up. Since I have been using Spotify for some time and only ever really logged in with my Facebook account so all the playlists I have been piecing together for that while time are now seemingly lost. I assume the playlists are still in your database somewhere so can you please add them back to my account so I can use them again, thanks.

[JoshBambrick]

I have tried logging in both with my Facebook account and my Spotify account (including email address and username) but it doesn't seem to make any difference

[Peter__]

Hey! Welcome to the community 🙂

I would suggest you get in touch with the customer services team directly using the online contact form and they will be able to look into and restore your accounts for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[JoshBambrick]

Thanks, I have done that now.