Android app doesn't let me log in.

[Superbowy]

Plan

Premium

Country

France

Device

Huawei P20

Operating System

Android's latest version

My Question or Issue

For over a month I haven't been able to download any new music, nor search for music I hadn't previously downloaded. It was as if spotify was in offline mode except I checked in the setting and it wasn't. So tonight I thought I'd solve the issue. Here are all the steps I have taken, all of which have failed : 

1. Checked that spotify had authorization to use mobile data in my settings, which it did.

2. Uninstalled the app doing all you said to do : clearing cache and all data, uninstalling, reinstalling.

3. Tried to log back in, and actually that doesn't even work now because "I'm offline", where I obviously am online.

4. When to my computer to check if it was working there, it is, so android-related issue.

5. Deactivated mobile data, reactivated, rebooted the phone, changed the password, disconnected from all devices.

6. Nothing worked, I did everything I can and spotify just won't let me in. Last detail : I check spotify's mobile data use in my settings, and actually not 0 which is very strange.

How can I fix this problem ? I currently have no access to spotify on my phone.

PS : sorry for possible mistakes, english is not my mothertongue

[Xenia]

Hey @Superbowy,

Welcome to the Community! No worries - We're here to help 🙂

You mentioned you've tried a few things already, but would you mind reinstalling the app one more time, only this time use the steps listed here. This way you make sure that no leftover files remain.

You should also check if the app has all necessary permissions enabled and disable any cache clearing apps and battery optimization for the Spotify app. You can check the recommended settings for your device here.

Another thing we'd like you to check is whether you get the same result with a different network or using WiFi?

If none of those work, it'd be great if you could tell us the exact Spotify version you have installed and attach a screenshot of the error you're getting, so we can take a closer look?

Thanks - Keep us posted!