Bankkaartnummer wordt niet aanvaard

[31tfmfs2dbbzmyhylua4]

Geen van de onderstaande informatie is vereist. Hoe meer u echter verstrekt, hoe gemakkelijker het voor ons zal zijn om te proberen te helpen.

Plan

Gratis/Premium

Land

Apparaat

(iPhone 8, Samsung Galaxy 9, Macbook Pro eind 2016)

Besturingssysteem

(iOS 10, Android Oreo, Windows 10, enz.)

Mijn vraag of probleem

[AlejaR]

Hey @31tfmfs2dbbzmyhylua4,
 

Thanks for posting in the Community! We hope you don't mind us answering in English as this is the official language of the forum.

If your having inconveniences to subscribe to Spotify Premium, make sure your payment method has sufficient funds, and is:
 

• Registered in the same country to your Spotify account.
• Not expired or canceled.
• Enabled for foreign, secure online, and recurring purchases.
• Opted into e-commerce and cross border payments.

If your payment methods meet these requirements, but the inconvenience persists, try this:
 

• Try entering your payment details again using a private/incognito window.
• Get in touch with your payment provider, so they can check if everything is in order.
• Try with a different payment method.

It might just be a temporary connection issue, so we advise you to wait at least 24 hours since your last attempt to try again as well. 

We hope you found this helpful. Let us know if you need anything else. 
 

Take care!