CAN'T LOG IN WITH FACEBOOK

[SANDyR]

I have a premium account cannot log in with my facebook, didn't find the solution anywhere, first it said error code 3 and in my phone says error 404

[crematedman · Accepted solution]

@SANDyR hey there, sorry to hear you're having issues with your account.

here are some useful troubleshooting steps that resolve most issues:

• log out of all devices, then back in
• uninstall the app, restart your device(s) and then re-install.
• next, you can sign out of all devices here.
• clear the cache for the app.
• i would suggest a fresh re-install of flash which you can do here.
• try listening on a different device to see if the same problem occurs.

If not, the quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.

If you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they can have a look on their end and sort this out ASAP.

Let me know if you need help with anything else!

[SANDyR]

I alredy contacted support, there was a problem with the account now everything is good again.

thanks for responding!!

all the best 

[crematedman]

glad to hear it! ^_^ happy listening