Cambio de correo electronico

[Cadey-Mercury]

Plan

Gratis/Premium

País

México

Dispositivo

(Samsung Galaxy A70)

Sistema operativo

(Windows 10)

Mi pregunta o problema

Tengo 2 cuentas, una utilizo la otra por error la registre, la segunda cuenta realice la baja para poder agregar ese correo a la otra cuenta, ya pasaron los 7 días pero al querer cambiar el correo me dice que ya existe ese correo registrado, hay alguna forma de poder realizar ese cambio de correo ya que quiero pasar mi cuenta otra vez a premium y poder conservar toda mi música que tengo en la cuenta

[AlejaR · Accepted solution]

Hey @Cadey-Mercury,

Thanks for posting on the Community  and welcome 🙂

We hope you don't mind us answering in English as this is the official language of the forum.
 

That being said, keep in mind that to be able to use the same email address on a different account, you'll need to wait 14-30 days from deletion for it to clear from the old account. Since just 7 days have passed, you'll need to wait a little more to be able to add that email to the account you have saved your music to.

On another note and just to clarify, the email confirmation you received when you agreed to close the account, contains a link which allows you to restore your account within 7 days from the date of closure. This means, those 7 days were the time frame you had to restore the account in case you changed your mind. Now, since these 7 days have passed, you can't restore it.

We hope you found this helpful. Let us know if you need anything else. 
 

Cheers!

[JF901]

Hola AlejaR presento el mismo problema mencionado aquí cambié me tocó cambiar el nombre de mi perfil y desde mi distribuidora me crearon otro perfil, la cuestión es que no puedo ingresar al perfil nuevo porque me dice que el correo ya está en uso, necesito eliminar mi perfil anterior para poder registrar el nuevo con mi mismo correo como lo ago?

[MihailY]

Hey @JF901,

Thanks for reaching out.

In order to close your existing account, just follow these steps. If you have a second valid email address and don't want to wait 30 days for your email to get freed up in our system, you can simply change the address of your account before deleting it and use the one you want for the new account.

We hope this helps.

[Crysmar05]

Hola! 
Presento un problema similar, tengo dos cuentas una por error, cuando intento cambiar el correo a la cuenta con la que afiliaré la suscripción me dice que ya está en uso, cómo podría hacer para vincular ese correo sin tener que borrar la cuenta?

Gracias

[Dessi]

Hi there @Crysmar05,

Thanks for reaching out and welcome to the Spotify Community!

To simplify things a little - let's say you have accounts A and B - account A is the account with the email address you want to use on the other account and account B is the other account. If you have access to another email address, you can add it to account A, so that the one you actually want to use for the other account is freed up. After you've changed the email address to another one by using these steps, you can log in to account B and update it there as well. 

If you don't have access to another email address apart from the two linked to your accounts or if this is too overwhelming to do, then you can reach out to the folks over at Customer Support and they can assist you further. 

Hope this helps.