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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • edsmall81
  • Newbie
  • 138638 Views
  • 163 replies
  • 11 likes
  • Account
    Free
  • 138638 Views
  • 163 replies
  • 11 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10127 Views
  • 3 replies
  • 9 likes
  • Security
  • 10127 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 500081 Views
  • 982 replies
  • 112 likes
  • Account
  • 500081 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123218 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123218 Views
  • 72 replies
  • 12 likes

I was charged for spotify stock sw

I found out I have been charged for spotify stock sw. Why did this happen? How can I stop it?

  • Visitor
  • I found out I have been charged for spotify stock sw. Why did this happen? How can I stop it?
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Someone that wasn’t me logged into my account from Russia. I live in the US

I received an email that said someone from Russia logged into my account.. That definitely was not me especially since I live in the US. Any help to know how to get them off my account would be great!!

  • Visitor
  • I received an email that said someone from Russia logged into my account.. That definitely was not me especially since I live in the US. Any help to know how to get them off my account would be great...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

J’ai un compte qui a été créer par Distrokid mais je n’y est pas accès

J’ai un compte créer par DistroKid car je poste ma musique dessus mais j’ai aucun moyen d’y avoir accès afin d’avoir Spotify for Artist. J’aimerais connaître mes stats mais il m’est impossible.

  • Visitor
  • J’ai un compte créer par DistroKid car je poste ma musique dessus mais j’ai aucun moyen d’y avoir accès afin d’avoir Spotify for Artist. J’aimerais connaître mes stats mais il m’est impossible.
  • Ximzend
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola tengo un problema con mi cuenta.

Yo pago la cuenta duo, pero de un tiempo para acá solo puedo escucharla en un solo dispositivo. Me podéis ayudar por favor

  • Visitor
  • Yo pago la cuenta duo, pero de un tiempo para acá solo puedo escucharla en un solo dispositivo. Me podéis ayudar por favor
  • ribezaz
  • Spotify Star
  • 175 Views
  • 1 replies
  • 1 likes
  • 175 Views
  • 1 replies
  • 1 likes

Solved!! I can't change my country, because Spotify only gives me one option and I am NOT there

PlanFree/PremiumCountry My Question or IssueI am trying to change my country as Spotify currently assumes I am in France (it is the only option in the dropdown), but I live in Spain - Barcelona. I don't want to see all the french stuff that it keeps ...

  • Casual Listener
  • Plan Free/Premium Country   My Question or Issue I am trying to change my country as Spotify currently assumes I am in France (it is the only option in the dropdown), but I live in Spain - ...
  • Maxim
  • Spotify Star
  • 250 Views
  • 3 replies
  • 1 likes
  • Account
  • 250 Views
  • 3 replies
  • 1 likes

change username

my username has always been a nonsensical string of numbers and letters, I've been wanting to change it for years but I don't know how to do it, so I'm calling the Help wizard to the rescue. my actual username is : " " ... lol

  • Visitor
  • my username has always been a nonsensical string of numbers and letters, I've been wanting to change it for years but I don't know how to do it, so I'm calling the Help wizard to the rescue. my act...
  • 31r2dm2jl7tr7c6typt2
  • Visitor
  • 368 Views
  • 2 replies
  • 0 likes
  • Other
  • 368 Views
  • 2 replies
  • 0 likes

I have an account with username only. I changed my phone and don't remember

I don't remember whether I logged in with phone number or an email nor do I remember the password. I want to add this old account with username only to my new phone. Would appreciate any help !

  • Visitor
  • I don't remember whether I logged in with phone number or an email nor do I remember the password. I want to add this old account with username only to my new phone. Would appreciate any help 🙂 !
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Change Plan Manager

I have Premium Duo with my wife - She is the plan manager.She doesn't use the audio books, but this is only available to the plan manager.Can I change the plan manager to be me rather than my wife so I can use the audio books?The subscription comes o...

  • Visitor
  • I have Premium Duo with my wife - She is the plan manager. She doesn't use the audio books, but this is only available to the plan manager. Can I change the plan manager to be me rather than my wif...
  • AdamDamon
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

nothing works, disgusted by the lack of customer support

I once logged in through Facebook, now I don't have the FB account anymore and I am totally locked out of my account, nothing works I tried everything and it just gives 403 or some other non-explicative error. I am disgusted by the complete lack of c...

  • Newbie
  • I once logged in through Facebook, now I don't have the FB account anymore and I am totally locked out of my account, nothing works I tried everything and it just gives 403 or some other non-explicat...
  • Ximzend
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
  • 161 Views
  • 1 replies
  • 0 likes

False Reports on Profile Picture Takedown Notification

Someone or a bot keeps reporting my profile pictures (all within guidelines) 9 times total since March and 4 times in the last 24 hours. It's really irritating and there seems to be no way for me to appeal or counter these reports. They just go throu...

  • Newbie
  • Someone or a bot keeps reporting my profile pictures (all within guidelines) 9 times total since March and 4 times in the last 24 hours. It's really irritating and there seems to be no way for me to ...
  • ijustcant
  • Casual Listener
  • 768 Views
  • 6 replies
  • 3 likes
  • Account
    Other
    Security
  • 768 Views
  • 6 replies
  • 3 likes

Disabled Facebook Account / can't log-in email

PlanPremium/ Family PlanCountryPhilippinesDevicePC, Xiaomi PhoneOperating SystemWindows 11 My Question or IssueMy Facebook account, which was connected to my account and my only way to log in, was disabled. Now, I can not use Spotify on my phone as i...

  • Visitor
  • Plan Premium/ Family Plan Country Philippines Device PC, Xiaomi Phone Operating System Windows 11   My Question or Issue My Facebook account, which was connected to my account and my o...
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! No more access to email of the account

Hi everybody, I write from Italy, I've no longer access to email associated to my premium account. I am accessing the service because since long time I am logged in on the app. I would like to upgrade my plan bud I don't remember password and don't h...

  • Visitor
  • Hi everybody,  I write from Italy, I've no longer access to email associated to my premium account. I am accessing the service because since long time I am logged in on the app. I would like to...
  • Shango
  • Visitor
  • 461 Views
  • 3 replies
  • 0 likes
  • Account
  • 461 Views
  • 3 replies
  • 0 likes

Can‘t log into third party services

Hello, I‘ve been having an issue with using spotify to log into third party services. Every time I try to log in I get an error message that says “Something went wrong, please try again or check out our help area”. I’ve been having this problem for a...

  • Casual Listener
  • Hello, I‘ve been having an issue with using spotify to log into third party services. Every time  I try to log in I get an error message that says “Something went wrong, please try again or chec...
  • ribezaz
  • Spotify Star
  • 375 Views
  • 3 replies
  • 1 likes
  • Login
  • 375 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Can't pay for subscription due to wrong google account

My Question or IsIssueI recently deleted my old email which i used to create my spotify account like a decade ago, i also got a new credit card so i cancelled my subscription so i could switch everything over and renew it, but even though i changed m...

  • Casual Listener
  • My Question or IsIssue I recently deleted my old email which i used to create my spotify account like a decade ago, i also got a new credit card so i cancelled my subscription so i could switch ever...
  • DalternateUniverse
  • Casual Listener
  • 765 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 765 Views
  • 2 replies
  • 0 likes

Changing Account Profile

The Spotify isn't accepting the changes in my profile. It always states that for my protection they are unable to process the changes. Hence, I can't change it after several tries

  • Visitor
  • The Spotify isn't accepting the changes in my profile. It always states that for my protection they are unable to process the changes. Hence, I can't change it after several tries
  • ribezaz
  • Spotify Star
  • 155 Views
  • 1 replies
  • 1 likes
  • Account
  • 155 Views
  • 1 replies
  • 1 likes

I have premium. Won't let me change location.

And therefore won't let me change my payment method to a card from my current country.I'm registered with Spotify in the UK. I live in the UAE. Want to use a UAE card.It won't let me change my location to the UAE because I already have premium.Spotif...

  • Visitor
  • And therefore won't let me change my payment method to a card from my current country. I'm registered with Spotify in the UK. I live in the UAE. Want to use a UAE card. It won't let me change m...
  • Billy-J
  • Spotify Star
  • 2220 Views
  • 8 replies
  • 0 likes
  • Premium
  • 2220 Views
  • 8 replies
  • 0 likes

I had a podcast on anchor and I would like to get into it.

I previously had a podcast on anchor. I've decided to come back to my podcast to find that anchor doesn't exist anymore and is now Spotify for podcasters. I tried to get into my old anchor account and I'm not able to. I want my Spotify account to ref...

  • Visitor
  • I previously had a podcast on anchor. I've decided to come back to my podcast to find that anchor doesn't exist anymore and is now Spotify for podcasters. I tried to get into my old anchor account an...
  • Billy-J
  • Spotify Star
  • 626 Views
  • 3 replies
  • 0 likes
  • 626 Views
  • 3 replies
  • 0 likes

I've lost access to my account

At one moment I found out that I'm logged out from my account in both devices at once - my phone and my laptop. I don't remember what email I used for that account, I know only nickname, but when I tried to log in with my nickname it says that user i...

  • Visitor
  • At one moment I found out that I'm logged out from my account in both devices at once - my phone and my laptop. I don't remember what email I used for that account, I know only nickname, but when I t...
  • Bruna231
  • Visitor
  • 772 Views
  • 3 replies
  • 0 likes
  • Account
  • 772 Views
  • 3 replies
  • 0 likes