Can't Find Account (May Have Been Deleted and Re-created)

[margie181]

Hi there,

I used to have a Spotify account connected to my Spark NZ mobile plan which gives me Spotify Premium, and this was working fine from middle of 2015 to early Dec 2016.

But since getting a new phone (still on the same number/plan) last month, I have lost access to my old account. When I try to add Spark NZ's Spotify Premium to my new account (which I created last month), it says Spotify Premium on my number is already connected to another account.

Is there a way to find out what happened to my original account by providing details like my date of birth, phone number, email addresses, and Playlist names perhaps?

I have already tried all my email addresses and any usernames I can think of in the Reset Password page, but had no luck.

Please advise, thanks.

Margie

[Masta_22]

Hi there, if you have a new cell phone, you probably have a new contract. When you sing a new contract for a new cell phone, the service provider erase all your activated promotion. So contact you cell phone provider and try to fix it with them.

I hope this helps!

If you have any question, send me a message and I'll try to help as best as I can!

Simon Normandin