Can’t change my email or password

[#1]

New phone lost old email

[AlejaR]

Hey there,

Thanks for posting in the Community.

If you lost access to the email that is currently linked to your account, but you remember the password, then we'd suggest you follow the steps in this article to update the email. If perhaps your account is linked to a third-party app, such as Google, Facebook or Apple, you can try to regain access by logging in with one of those options.

Nonetheless, we think the best way to go would be for you to contact our Customer Support team, so they can help you by checking your account and offering further advice if necessary. You can find out how to contact them here.

We hope you found this helpful. Let us know if you need anything else.