Can't logon with facebook

[tiffawa]

I accidentally connected 2 seperate accounts that I had to facebook--one was "work" one was "home."  My "work" account was connected to facebook first, and when I accidentally connected my "home" account, it completely changed my work account and I can no longer see those playlists. 

I've now completely disconnected my home account from facebook and removed the spotify app from facebook (then readded). I've tried clicking "log on with facebook" on my phone and in the browser. In the brower, it just never connects. On my phone it says "error 404." 

When I try to "reset" my password, it keeps saying, to change your password on this account, you have to go to facebook. So I know that my account is out there somewhere, I just can't access it anymore. My friend looked up my original "work" account and has my account username, but I can't logon at all through facebook. Can someone help me reconnect the accounts?

Thanks!

[Jason]

Hey @tiffawa

Many thanks for your post.

Sorry to hear that you're having trouble accessing your account. Don't worry, the guys in the below link will be happy to help out!

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

Get in touch with them and reply back to the automated reply that you receive. This will make sure that the right team get onto things for you. If you let us know your 8 digit case #, we'll also make sure that the right guys get onto your case 🙂

Any questions, just ask!

[yippeelisa02]

I can't seem to logon to my account through facebook. I get a message saying (Login failed  You can only use Spotify abroad for 14 days). I haven't even been abroad. I see that I am being charged monthly for this service. Please help me fix this.

thank you 

[Merik]

Hey there @yippeelisa02, welcome to the community!

Are you still having login issues? Does the country listed on your account overview match the country you are in?