Cannot change payment method/country

[aeternusera]

Premium member using Mac.

I have received an email from Spotify telling me to change my payment method because it doesnt match my country.

I have recently moved from USA to Denmark.

Trying to change my payment method to a danish one:

Spotify tells me I cannot do this because the payment method does not match my country and therefore I have to change country ...

So, trying to change country:

Spotify tells me that in order to change my country I have to change my payment method ...

So, to me it seems rather impossible to do what they want me to do.

Do any of you know how to fix this? Or have a phone number to call these hidden people at Spotify?

Thank you for your help!

[Maxim]

Hey @aeternusera,

Thanks for reaching out.

Please try updating your payment method here. Be sure to select the correct country at the bottom before choosing your payment option.

If the error persists, you’ll need to cancel your current subscription and wait for it to expire.

Once your plan has ended, you’ll be able to change your country setting by following these instructions. After that, you can resubscribe to Premium here.

Hope this helps! 🙂