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Cannot log in to Spotify because my old email address doesn't exist any longer

Cannot log in to Spotify because my old email address doesn't exist any longer

(Asking on behalf of a friend who cannot log in)
Plan: Premium

Country: Finland

Device: Samsung Galaxy 23, Lenovo Yoga

Operating System: Android, Windows 11

 

My Question or Issue


I have a new email address and the old one doesn't exist any longer.


In order to change the email address in my Spotify account, I tried to log in with my password, but for some reason Spotify requires me to also enter a "verification code", which it tries to send the old address. This code obviously never reaches me.

 

How can I change the email address in my Spotify account, when I'm not logged in?

Reply
1 Reply

Hey @user-removed,

 

Please ask them to reach out to Support so that they can try to help them regain access to their account 🙂

 

Thanks!

MaximSpotify Star
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