Cannot login on Android

[1217954936]

Device

Pixel 2

Operating System

Android 10

My Question or Issue

Hello, since today I am having issues logging in from my Pixel phone. Logging in on a desktop, or Chrome mobile works. I have tried

- uninstalling

- wiping cache

- login with Facebook

- login with password

- login without password (email link)

What should I do?

[Elena]

Hey there @1217954936,

Thanks for getting in touch with us.

We'd suggest you to click here and reset the password. Then you can try again logging into the account with the new password and your email address or username.

If you receive an error message, you can send us a screenshot of it. We'll take a look.

Keep us posted! If you have questions, you know where to find us.

[1217954936]

Hey Elena

Did that already, both using numeric username and email. Spotify doesn't let me take screenshots, but error is "You're offline, check your connection and try again"...which I am not 🙂 

[Elena]

Hey @1217954936,

Thanks for getting back to us.

In this case we'd recommend that you follow these steps and run a clean reinstall. This will make sure that no old cached files are causing issues.

If that doesn't help, it'd be a good idea to let us know if this happens with 3/4G, Wi-Fi, or both, and trying with a different network if possible.

Let us know how it goes. If you have questions, don't hesitate to reach out to us.

[1217954936]

Unfortunately none of that helped.

My next test will be to create a new account and check if it's account dependent, rather than device.

[1217954936]

New account works 😞

So something wrong with the original account on Android

[1217954936 · Accepted solution]

Disconnected Spotify, logged in with PWD in browser, changed country, and it solved the issue on Android... -_-

I wish the messaging was more helpful instead of "You're offline"