Cant use store bought gift cards to pay for premium

[mattceren]

I just purchased premium service, and signed up for family plan.  I knew I was doing this and purchased gift cards with cash to pay for this.  Now, after I have signed up, I am told I can't use gift cards to pay for my account.

Help? 

[madilacombe]

It let me use my gift card but it didn't give me 3 months for 99 cents!

[jspot122]

I have the exact same issue.  I have two gift cards that were given for Christmas and am the administrative account for a family plan.  I recveived an error when trying to redeem the cards to my account: "Unfortunately you can't apply this Premium code on your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code."

A previous post seems to indicats that you can't use gift cards on a family acount.  Of course no where on the gift card does it state that....

It is currently unclear what to do.

[Merik]

Hey there @mattceren and @jspot122, welcome to the community!

Currently Spotify gift cards are only able to pay for Premium without any other offers or discounts attached (they aren't a spending balance - they are a set amount of time of Premium), which is why you can't pay for the family plan using your gift card and redeem them while on a family plan. However, those gift cards shouldn't go to waste! Contact the payments team via the online contact form to see what your options with the redemption of the gift cards. If you receive a "no-reply" e-mail directing you back to the community, just reply to it and you will be connected with an agent that will be more than happy to assist you! 🙂

---

@madilacombe The restrictions placed on gift cards is also why you didn't obtain the 3 months for $0.99 offer. 

[ProcheinAmy]

I am having the same problem and getting the run around from support.  I find the whole process misleading.  You would think if you buy a $60 gift card you could use it for all their services.  And if you couldn't it would be explained clearly.  My husband bought gift cards specifically to renew my subscription and add my two daughters.  What a waste of time and effort to not be able to get what you want.  

[petenatoli]

I selected the $0.99 3 month trial and there was an option to use a redeem code. This is misleading and I want my gift card back.