Change Facebook Password - Lost account and playlists

[user-removed]

I changed my facebook password and not all my playlists are gone and so is premium membership - I have uninstalled, changed password and tried to log in everyway.

[Joe]

It looks like you created a new account. 

Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

[user-removed]

Thanks - have done that already - hopefully they will sort soon.

[user-removed]

No reply from CS

[Joe]

I just replied to your post in another thread.

[GarinR]

Same happened here. 

Emailed three days ago. No response. This is INCREDIBLY annoying.

Three years of playlists are now gone.

[Joe]

@GarinR Did you received an automated reply? Please check your spam mail folder and confirm that your correct email address appears here.

[GarinR]

@jwylot

Yep, I have the confirmation for the message being sent.

[Joe]

Great. Just reply to it and a consultant will get back to you soon 🙂

[GarinR]

Am I supposed to reply to the confirmation that my message has been sent?

I haven't received any email from a human just yet.

[Joe]

Yes, please reply to that email.