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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 143338 Views
  • 165 replies
  • 12 likes
  • Account
    Free
  • 143338 Views
  • 165 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10205 Views
  • 3 replies
  • 9 likes
  • Security
  • 10205 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 501602 Views
  • 985 replies
  • 112 likes
  • Account
  • 501602 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123510 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123510 Views
  • 74 replies
  • 12 likes

Premium Account Stolen

Gotta say this isn't cool. Everything was working fine then suddenly I got logged out of the app on my phone and was unable to sign in again via the phone or computer. I tried the change password request and noticed that the system is no longer regon...

  • Casual Listener
  • Gotta say this isn't cool. Everything was working fine then suddenly I got logged out of the app on my phone and was unable to sign in again via the phone or computer. I tried the change passwor...
  • Peter__
  • Community Legend
  • 588 Views
  • 6 replies
  • 1 likes
  • 588 Views
  • 6 replies
  • 1 likes

Activity feed not working

spotify activity feed not working it keeps showing off online or will not share anything at all.

  • Casual Listener
  • spotify activity feed not working it keeps showing off online or will not share anything at all. 
  • meskoozie
  • Casual Listener
  • 3373 Views
  • 9 replies
  • 8 likes
  • Account
    Free
  • 3373 Views
  • 9 replies
  • 8 likes

Additional charge the day after my monthly charge

Yesterday my credit card was charged my usual 4.99 monthly fee for my Spotify subscription. Today, an additional 9.99 was charged to the same credit card. The charge is coming from Spotify (according to my credit card company), but there is no matchi...

  • Newbie
  • Yesterday my credit card was charged my usual 4.99 monthly fee for my Spotify subscription.   Today, an additional 9.99 was charged to the same credit card. The charge is coming from Spotify...
  • Jamie
  • Spotify Legend
  • 560 Views
  • 2 replies
  • 0 likes
  • 560 Views
  • 2 replies
  • 0 likes

My subscription

I used a prepaid code and got the receipt via email but spotify won't play

  • Casual Listener
  • I used a prepaid code and got the receipt via email but spotify won't play
  • user-removed
  • Not applicable
  • 513 Views
  • 4 replies
  • 0 likes
  • Account
  • 513 Views
  • 4 replies
  • 0 likes

Facebook is blocked on my work computer...how can I log in?

Facebook is blocked on my server at work, and I really want to be able to use Spotify in the office. Is there any other way I can log in, even though I created my account with my Facebook account? Thanks for any suggestions!

  • Visitor
  • Facebook is blocked on my server at work, and I really want to be able to use Spotify in the office.  Is there any other way I can log in, even though I created my account with my Facebook accou...
  • Peter__
  • Community Legend
  • 20686 Views
  • 2 replies
  • 2 likes
  • 20686 Views
  • 2 replies
  • 2 likes

LOOP - Cannot log into spotify *please help*

hi there, i have not used Spotify for over a year. LAst Used was in London, now I am in Sydney. I cannot find any information to help with the looping problem i am experiencing...if someone could help it would be greatly appreciated. Here is what is ...

  • Newbie
  • hi there,   i have not used Spotify for over a year. LAst Used was in London, now I am in Sydney. I cannot find any information to help with the looping problem i am experiencing...if someon...
  • Peter__
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Devices reset

Hi can you reset my devices please as I am unable to sync playlists for offline listening.

  • Newbie
  • Hi can you reset my devices please as I am unable to sync playlists for offline listening.
  • Peter__
  • Community Legend
  • 749 Views
  • 4 replies
  • 0 likes
  • Premium
  • 749 Views
  • 4 replies
  • 0 likes

Please reset my devices

Please reset my devices and allow self service for this in the future. Thanks.

  • Visitor
  • Please reset my devices and allow self service for this in the future. Thanks.
  • Peter__
  • Community Legend
  • 1001 Views
  • 6 replies
  • 1 likes
  • 1001 Views
  • 6 replies
  • 1 likes

Change from Facebook login to an actual spotify account?

Hello Community, I'd like to change my account to a normal spotify account because I will quit for facebook. Is there a way to switch it to a spotify account? kind regards

  • Newbie
  • Hello Community,   I'd like to change my account to a normal spotify account because I will quit for facebook.   Is there a way to switch it to a spotify account?    k...
  • Peter__
  • Community Legend
  • 877 Views
  • 1 replies
  • 1 likes
  • Account
  • 877 Views
  • 1 replies
  • 1 likes

Solved!! Lost my premium account

Hello, Two days ago i wanted to listen to my spotify Music by mobilephone, but i wasn't able to log in. It said i must have a premium account. The problem is i do have a premium account since a year, i still pay for it but i can't use it. Even on PC ...

  • Casual Listener
  • Hello, Two days ago i wanted to listen to my spotify Music by mobilephone, but i wasn't able to log in. It said i must have a premium account. The problem is i do have a premium account since a...
  • Maver
  • Casual Listener
  • 1417 Views
  • 6 replies
  • 0 likes
  • 1417 Views
  • 6 replies
  • 0 likes

Emails

So I have 2 emails and my primary email I was using for this account, I got tired of this account username and I was going to change the email to my second email and then use my primary email on the next created account. Now that I have changed the e...

  • Newbie
  • So I have 2 emails and my primary email I was using for this account, I got tired of this account username and I was going to change the email to my second email and then use my primary email on the ...
  • kbrooksc
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Will I lose student discount if.....?

I got Spotify Premium with Student Discount. If i don't pay for next month/cancel will i lose the four years of discount?(I won't be paying for about 2 months, after that ill get premium again). Please answer as soon as possible, Thanks!

  • Casual Listener
  • I got Spotify Premium with Student Discount. If i don't pay for next month/cancel will i lose the four years of discount?(I won't be paying for about 2  months, after that ill get premium again)...
  • kbrooksc
  • Community Legend
  • 1106 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1106 Views
  • 3 replies
  • 0 likes

Unblock a friend

Around Christmas I accidently blocked one of my best friends and I have not found a way to unblock him. Can anyone please help me?!

  • Newbie
  • Around Christmas I accidently blocked one of my best friends and I have not found a way to unblock him.  Can anyone please help me?!
  • wgallace2001
  • Newbie
  • 18994 Views
  • 6 replies
  • 7 likes
  • 18994 Views
  • 6 replies
  • 7 likes

duplicate account

I'm also having duplicate account issues! Please HelpAnd i have lost my playlistsusername : jesperdog

  • Newbie
  • I'm also having duplicate account issues! Please Help And i have lost my playlists username : jesperdog
  • Merik
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

Help! Community Mailer

I do not understand English. I want to write a comment here in the community. I do not know if this is the right form. I am Catalan Barcelona Please. I need instructions in Spanish. Can you help? My Spotify Unlimited data are: -snip- My email: -

  • Casual Listener
  •   I do not understand English. I want to write a comment here in the community. I do not know if this is the right form. I am Catalan Barcelona Please. I need instructions in Spanish. ...
  • Peter__
  • Community Legend
  • 1011 Views
  • 3 replies
  • 0 likes
  • 1011 Views
  • 3 replies
  • 0 likes

I can't share music with friends

I'm not able to share music with my friends. I can see what they are listening to in the desktop newsfeed, but can't share music or search for them. Any suggestions?

  • Newbie
  • I'm not able to share music with my friends.  I can see what they are listening to in the desktop newsfeed, but can't share music or search for them.   Any suggestions?
  • Peter__
  • Community Legend
  • 591 Views
  • 2 replies
  • 1 likes
  • 591 Views
  • 2 replies
  • 1 likes

Using Spotify Giftcard with student discount

If I give a Spotify gift card to a student, can they use it to get Spotify Premium with the student discount?

  • Newbie
  • If I give a Spotify gift card to a student, can they use it to get Spotify Premium with the student discount? 
  • Peter__
  • Community Legend
  • 1849 Views
  • 1 replies
  • 0 likes
  • 1849 Views
  • 1 replies
  • 0 likes

Could an Admin log me out of all devices?

Could a mod or admin please log my account out of all devices my account is currently connected to please? My friend is using my account and won't log out. Thank you!

  • Newbie
  • Could a mod or admin please log my account out of all devices my account is currently connected to please? My friend is using my account and won't log out. Thank you!
  • Peter__
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Wrongly attached public playlists - unable to delete them

There seems to be a bug with Spotify's public playlists. My username is "klevstul" ( spotify:user:klevstul ) , and I have made and shared publicly the following six playlists: - OlympiatoppenOne spotify:user:klevstul:playlist:0LMvcyrCqe6SiTbuaq1BrJ- ...

  • Regular
  • There seems to be a bug with Spotify's public playlists. My username is "klevstul" ( spotify:user:klevstul ) , and I have made and shared publicly the following six playlists:   - Olymp...
  • klevstul
  • Regular
  • 1944 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1944 Views
  • 4 replies
  • 0 likes