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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8680 Views
  • 1 replies
  • 9 likes
  • Security
  • 8680 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 477700 Views
  • 979 replies
  • 111 likes
  • Account
  • 477700 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209741 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209741 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119805 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119805 Views
  • 72 replies
  • 12 likes

Spotfy thinks I am still in Australia and it wont let me change it....

Hi So to cut a long story short.... When I set up spotify I was living in the UK. I moved over to Australia and used it there (before they put in the only allowed to play abroad for 14 day rule). Anyway, I got my computer back from Australia and was ...

  • Casual Listener
  • Hi So to cut a long story short....   When I set up spotify I was living in the UK. I moved over to Australia and used it there (before they put in the only allowed to play abroad for 14 d...
  • Jamie
  • Spotify Legend
  • 278 Views
  • 6 replies
  • 0 likes
  • 278 Views
  • 6 replies
  • 0 likes

Somehow I'm paying for Spotify?

Okay, basically this is the email I sent to Spotify Here's what we got from you: Paying for SpotifyI cancelled my account but was still chargedGood morningI currently have an account on spotify for which I am using and the account name is 'Annaphora'...

  • Casual Listener
  • Okay, basically this is the email I sent to Spotify Here's what we got from you: Paying for Spotify I cancelled my account but was still charged Good morning I currently have an account on s...
  • Peter__
  • Community Legend
  • 480 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 480 Views
  • 7 replies
  • 0 likes

Password doesn´t work

First: This is my second account and I just created it, because I´m not able to log in in my first account. I downloaded Spotify Premium a month ago to test it (of course with my first account), but now I want to cancel my account and leave Spotify. ...

  • Casual Listener
  • First: This is my second account and I just created it, because I´m not able to log in in my first account. I downloaded Spotify Premium a month ago to test it (of course with my first account),...
  • Peter__
  • Community Legend
  • 436 Views
  • 3 replies
  • 0 likes
  • 436 Views
  • 3 replies
  • 0 likes

Spotify Account Gone

Hello! I was recently using spotify perfectly fine, then one morning I was listening to music and the account started cutting out. I stopped using my account for a few hours, then tried to log in to my account on my computer. My comouter popped up wi...

  • Newbie
  • Hello! I was recently using spotify perfectly fine, then one morning I was listening to music and the account started cutting out. I stopped using my account for a few hours, then tried to log in to ...
  • Peter__
  • Community Legend
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

Spotify pulled a bait and switch on me with a gift care!

My daughter is a Premium subscriber with the student discount. I bought her a $60 gift card for her birthday and when she applied it to her account, it said it was worth 6 months. After the fact I was told that they only honor that for $30 when you h...

  • Casual Listener
  • My daughter is a Premium subscriber with the student discount. I bought her a $60 gift card for her birthday and when she applied it to her account, it said it was worth 6 months. After the fact I wa...
  • Peter__
  • Community Legend
  • 373 Views
  • 5 replies
  • 0 likes
  • 373 Views
  • 5 replies
  • 0 likes

Why am I being charged

I have been charged twice to my Paypal account in the past two months. My daughter signed up for the free trial in December of 2012, and have never been charged until now. I DO NOT authorize these charges, and do not have her log in information to ch...

  • Newbie
  • I have been charged twice to my Paypal account in the past two months. My daughter signed up for the free trial in December of 2012, and have never been charged until now. I DO NOT authorize these ch...
  • Peter__
  • Community Legend
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

Lost all my playlists after changing my Facebook password

Hello! I just changed my facebook password and when i logged back into spotify, all my playlists were gone. What the hell am i supposed to do?

  • Newbie
  • Hello! I just changed my facebook password and when i logged back into spotify, all my playlists were gone. What the hell am i supposed to do?
  • Peter__
  • Community Legend
  • 305 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 305 Views
  • 3 replies
  • 0 likes

No reaction from the customer support

I used several contact forms as well as several replies on the no-reply adress and got no reaction from the customer service or anybody else from spotify. I am so sick of this, what more can I do? Theres no phone number or anything else. Spotify prov...

  • Visitor
  • I used several contact forms as well as several replies on the no-reply adress and got no reaction from the customer service or anybody else from spotify. I am so sick of this, what more can I do?&nb...
  • Peter__
  • Community Legend
  • 308 Views
  • 4 replies
  • 1 likes
  • Account
  • 308 Views
  • 4 replies
  • 1 likes

Facebook Account Deleted (and I'm still paying a sub!)

Hi there, the facebook account I recently had connected to my Spotify was deleted for being fake. I understand this, and I don't mind the fact my FB account is gone.But the problem lies within the ability to log into Spotify to cancel the Premium pay...

  • Casual Listener
  • Hi there, the facebook account I recently had connected to my Spotify was deleted for being fake. I understand this, and I don't mind the fact my FB account is gone. But the problem lies within th...
  • Peter__
  • Community Legend
  • 385 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 385 Views
  • 3 replies
  • 0 likes

Premium customer and I still have adverts!

Hi, A month ago I tried the free trial to Premium and then following the expiry I decided to go to Premium, however I am still getting adverts!!! How can I solve this problem? I though that this would be an autmatic process via the app but it doesn't...

  • Newbie
  • Hi,   A month ago I tried the free trial to Premium and then following the expiry I decided to go to Premium, however I am still getting adverts!!!   How can I solve this problem? I...
  • Peter__
  • Community Legend
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

juanicio

Buenos días, tengo con movistar (compañia de telefono que oferta premium a mitad de precio, por ser cliente), desde hace varios meses la cuenta premium, pero hace tres días, me pasó a la cuenta normal, y en movistar siguo estando dado de alta. ¿Podrí...

  • Newbie
  • Buenos días, tengo con movistar (compañia de telefono que oferta premium a mitad de precio, por ser cliente), desde hace varios meses la cuenta premium, pero hace tres días, me pasó a la cuenta norma...
  • Peter__
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

My photo from a Facebook not show

Why my Photo from Facebook not showing in my PC, ipad, and iPhone spotify account

  • Newbie
  • Why my Photo from Facebook not showing in my PC, ipad, and iPhone spotify account
  • Peter__
  • Community Legend
  • 281 Views
  • 4 replies
  • 0 likes
  • 281 Views
  • 4 replies
  • 0 likes

Solved!! Account Not Upgrading to Premium

Hey, Dan here. i just entered my gift card code into the redeem section of spotify to get one month of premium service. i then recieved the email reciept and order ID from this event. but on my overview in my account it says i am still only a free us...

  • Casual Listener
  • Hey, Dan here. i just entered my gift card code into the redeem section of spotify to get one month of premium service. i then recieved the email reciept and order ID from this event. but on my overv...
  • Peter__
  • Community Legend
  • 2079 Views
  • 10 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 2079 Views
  • 10 replies
  • 1 likes

Is this email from Spotify or a fake?

Are you ready to go Premium lickmystache? The good news is, you can get 30 days FREE Spotify Premium Only on Premium: ✔ On-demand music with no ads ✔ Better sound quality ✔ Download music ✔ Unlimited skips Go Premium now Have any questions? We're her...

  • Regular
  •                         Are you ready to go Pre...
  • Peter__
  • Community Legend
  • 1662 Views
  • 1 replies
  • 0 likes
  • 1662 Views
  • 1 replies
  • 0 likes

Solved!! Vouchers

Hello, I live in Germany and I'd like to give a Spoitfy voucher as a present to someone. The person who is going to get the voucher does already have an ongoing premium account and pays via paypal monthly (at least I think that). Now I'd like to know...

  • Casual Listener
  • Hello,   I live in Germany and I'd like to give a Spoitfy voucher as a present to someone. The person who is going to get the voucher does already have an ongoing premium account and pays vi...
  • Hannybaby
  • Casual Listener
  • 544 Views
  • 3 replies
  • 0 likes
  • Account
  • 544 Views
  • 3 replies
  • 0 likes

Solved!! Premium Account Hacked!

A stranger has access to and is using my acount. This unknown fraudelent user is creating and deleting playlists. Please FIX THIS. I need help.

  • Regular
  • A stranger has access to and is using my acount. This unknown fraudelent user is creating and deleting playlists. Please FIX THIS. I need help. 
  • djguitardan
  • Casual Listener
  • 444 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 444 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Premium from KPN on the wrong account

Hi, From KPN Fibreglass my parents received an activation code for Spotify Premium. Now they have created a new account and activated it with the code, but they are barely using Spotify. Yet I own a Facebook-linked account with saved playlists and fa...

  • Casual Listener
  • Hi, From KPN Fibreglass my parents received an activation code for Spotify Premium. Now they have created a new account and activated it with the code, but they are barely using Spotify. Yet I own a ...
  • JordyJanssen
  • Casual Listener
  • 685 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 685 Views
  • 6 replies
  • 0 likes

My spotify account suddenly deleted?

I used to have a Spotify account that was connected to my Facebook, but I stopped using Spotify for a couple of months. I tried to log back in yesterday but it says that my Spotify account no longer exists, and instead logs me in to a completely new ...

  • Newbie
  • I used to have a Spotify account that was connected to my Facebook, but I stopped using Spotify for a couple of months. I tried to log back in yesterday but it says that my Spotify account no longer ...
  • user-removed
  • Not applicable
  • 770 Views
  • 3 replies
  • 0 likes
  • 770 Views
  • 3 replies
  • 0 likes

Change Facebook Password - Lost account and playlists

I changed my facebook password and not all my playlists are gone and so is premium membership - I have uninstalled, changed password and tried to log in everyway.

  • Visitor
  • I changed my facebook password and not all my playlists are gone and so is premium membership - I have uninstalled, changed password and tried to log in everyway.  
  • Joe
  • Community Legend
  • 584 Views
  • 10 replies
  • 0 likes
  • 584 Views
  • 10 replies
  • 0 likes

Premium billing

I used the mobile premium billing before, but when I went to do it again, it said AT&T is t available? Why is this? Can you please bring it back?

  • Newbie
  • I used the mobile premium billing before, but when I went to do it again, it said AT&T is t available? Why is this? Can you please bring it back?
  • Joe
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes