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Changed from Premium to Family

Changed from Premium to Family

Hi,

I changed from Premium to Family (togehter with my son). But now I was charged for both, 14.99 plus 9,99 (via Paypal).

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1 Reply

Hi, this problem might have occurred because you din't cancel your premium account to spotify free first. If it is possible to still sign out your premium account, I would recommend that. Otherwise this link might help you: https://support.spotify.com/us/account_payment_help/payment_help/why-charged-twice/

 

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