Charged for second account without my knowledge

[Kell-22]

Back in May I created two accounts under one card number accidentally. I had signed up through my secondary email on my computer but then logged in on my phone not realizing I had created a second account under my Facebook which is under my old email. I had been experiencing problems with my free trial not realizing the source of the problem was because of my double accounts. I cancelled my premium subscription back in July but only discovered this account yesterday and promptly cancelled it. I am very upset with the fact I have not received a single email reminding me I had a spotify subscription. I opted out of updates but that should not cut me off from information regarding payments. I'm also confused about how I could have signed up for premium twice under the same card without any kind of warning. You might be able to see I have not been logged in to this account for some time up until the last few days. I have not used this account nor was I even aware of it for 8 months. I am having a hard time looking up this account through my Facebbok email, but I can show you the page of my recipts. This is unacceptable, I expected you to have a bit more diligence when it came to your premium members. I would like a full refund or at least a partial one. I had opened up a previous case but I have not heard back from them. Please also provide better information on how to reply to your emails, I would like to have this sorted out as soon as possible.

[MattSuda]

Can you take a look at your email from support?

Please post the case number here so I can get the proper team at Spotify to take care of this for you. 

[Kell-22]

The case number was 02228667. 

[MattSuda · Accepted solution]

Thanks for the number! I have escalated this to someone at Spotify. Hopefully you will get a reply back as soon as possible. 

[Pricilla]

Hey Kell-22,

You should get an email from our support team very soon, keep an eye on your inbox.

Thanks!

[Kell-22]

Thank you so much for your help, my problem was solved and I am happy with the outcome.