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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 153724 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 153724 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10488 Views
  • 3 replies
  • 9 likes
  • Security
  • 10488 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505093 Views
  • 985 replies
  • 112 likes
  • Account
  • 505093 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124208 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124208 Views
  • 74 replies
  • 12 likes

Solved!! Premium Offer Combination

Is it possible to combine Premium offers? Say i take 3 months for 0,99. Is it possible to get the student offer for 4,99 a month afterwards? Cause otherwise i would take the secound one right now of course. Couldnt find an answer to that so help is a...

  • Newbie
  • Is it possible to combine Premium offers? Say i take 3 months for 0,99. Is it possible to get the student offer for 4,99 a month afterwards? Cause otherwise i would take the secound one right now of ...
  • MattSuda
  • Spotify Star
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Spotify Account Issue/Subscription

Hi guys! I used to have a spoitfy preimum account but for some reason the app was disconnected to Facebook and I wasn't able to log in, It was giving me so many errors that I had to just start all over again. I disconnected my account through faceboo...

  • Newbie
  • Hi guys!   I used to have a spoitfy preimum account but for some reason the app was disconnected to Facebook and I wasn't able to log in, It was giving me so many errors that I had to just s...
  • MattSuda
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Charged for second account without my knowledge

Back in May I created two accounts under one card number accidentally. I had signed up through my secondary email on my computer but then logged in on my phone not realizing I had created a second account under my Facebook which is under my old email...

  • Casual Listener
  • Back in May I created two accounts under one card number accidentally. I had signed up through my secondary email on my computer but then logged in on my phone not realizing I had created a second ac...
  • Kell-22
  • Casual Listener
  • 537 Views
  • 5 replies
  • 0 likes
  • Premium
  • 537 Views
  • 5 replies
  • 0 likes

cant buy spotify premium

i live in the US and it doesnt seem to let me buy premium, it says its not available in my region. is there any way to solve this problem, im on an iPod touch and i have money in my itunes account and i dont want to use a credit card. please help. th...

  • Casual Listener
  • i live in the US and it doesnt seem to let me buy premium, it says its not available in my region. is there any way to solve this problem, im on an iPod touch and i have money in my itunes account an...
  • datboi300
  • Casual Listener
  • 595 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 595 Views
  • 2 replies
  • 0 likes

Solved!! Account info gone

Login to account and have lost all of my saved radio stations. Also all payment history is gone although have autopay thru paypal and it pays monthly.

  • Newbie
  • Login to account and have lost all of my saved radio stations.  Also all payment history is gone although have autopay thru paypal and it pays monthly.
  • Jordi
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

I’ve been charged twice

Hi I have been charged twice from my debit card for this premium service. I have subscribed a few minutes ago and checked from my Paypal activity that I was indeed charged twice.I tried to contact spotify customer service and sent 6 (yes six!!!) e-ma...

  • Newbie
  •   Hi I have been charged twice from my debit card for this premium service. I have subscribed a few minutes ago and checked from my Paypal activity that I was indeed charged twice. I tried ...
  • user-removed
  • Not applicable
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

can't cancel premium trial because of error 502

I'm trying to access my subscription details, but it keeps giving me the following message (translated from Dutch): 'Oh no, something went horribly wrong! No reason to panick, you can try again shortly', and when I reload the page it gives error 502....

  • Casual Listener
  • I'm trying to access my subscription details, but it keeps giving me the following message (translated from Dutch): 'Oh no, something went horribly wrong! No reason to panick, you can try again short...
  • sav30
  • Casual Listener
  • 280 Views
  • 3 replies
  • 1 likes
  • 280 Views
  • 3 replies
  • 1 likes

Solved!! Two subscription at the same time

HI, I buy as a gift for a friend a subscription to spotify premium of 3 month. I also buyed another subscrition of 1 Month for him because we wanted to buy 4 month in total but the subsctiption available were only 1, 3, 6 or 12 months. I supposed tha...

  • Casual Listener
  • HI, I buy as a gift for a friend a subscription to spotify premium of 3 month. I also buyed another subscrition of 1 Month for him because we wanted to buy 4 month in total but the subsctiption ...
  • GiorgioGab
  • Casual Listener
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Lost username AND password

Hi!My dad's lost his username and his password to his premium account. He cannot log in via Facebook. What do you recommend him to do?Best regards,/Johan, Sweden

  • Newbie
  • Hi! My dad's lost his username and his password to his premium account. He cannot log in via Facebook. What do you recommend him to do? Best regards, /Johan, Sweden
  • MattSuda
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Can't invite members to family plan

This is really weird. I originally used the "URL Link" method to send a URL to the other people in my plan so that they could sign up, but only the first person was able to sign up. The other people got a generic error message and to please try again...

  • Newbie
  • This is really weird.   I originally used the "URL Link" method to send a URL to the other people in my plan so that they could sign up, but only the first person was able to sign up. The ot...
  • MattSuda
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Why am I suddenly on Premium?

Help please. Somehow i seem to have joined Spotify Premium. I don't know why i did, if i did. Why would i pay when it can be free? If i stop paying, will i lose the things i have downloaded? I love it, but i just don't GET how it works and I can't fi...

  • Newbie
  • Help please. Somehow i seem to have joined Spotify Premium. I don't know why i did, if i did. Why would i pay when it can be free? If i stop paying, will i lose the things i have downloaded? I l...
  • MattSuda
  • Spotify Star
  • 2905 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 2905 Views
  • 3 replies
  • 0 likes

Family plan

Hi! I just upgraded my Telia premium to a Telia family plan account a few days ago. I activated my account, it works fine. Invited family members. The first one succeed and is up and running. Second and third invite fails. This is what happens; Email...

  • Regular
  • Hi! I just upgraded my Telia premium to a Telia family plan account a few days ago. I activated my account, it works fine. Invited family members. The first one succeed and is up and running. Second ...
  • MattSuda
  • Spotify Star
  • 2250 Views
  • 15 replies
  • 1 likes
  • Subscription
  • 2250 Views
  • 15 replies
  • 1 likes

student discount error

Hi everyone, ive been using spotify for atleast a year (maybe longer) and ive always used the student discount to get premium for £4.99, today i was checking my bank account and i realised for the past 2 months ive been charged the full £9.99 for no ...

  • Newbie
  • Hi everyone,   ive been using spotify for atleast a year (maybe longer) and ive always used the student discount to get premium for £4.99, today i was checking my bank account and i realised...
  • MattSuda
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 210 Views
  • 1 replies
  • 0 likes

When is Spotify gonna be available in Russia?

Hey. There is a Lotta ppl in Russia, who's willing to pay for even premium account, not to mention there is even more ppl who's willing to listen to commercial (even twice as much more commercial) between the songs just to get access to amazing Spoti...

  • Newbie
  • Hey. There is a Lotta ppl in Russia, who's willing to pay for even premium account, not to mention there is even more ppl who's willing to listen to commercial (even twice as much more commercial) be...
  • MattSuda
  • Spotify Star
  • 8526 Views
  • 7 replies
  • 12 likes
  • 8526 Views
  • 7 replies
  • 12 likes

Getting Spotify email spam to my address, but intended recipient address is not me

Hi, I don't wish to have a Spotify account, nor receive any emails from you. I am getting spam being sent to dg.parry@gmail.com which is not my address, but it's getting through. My address is dgparry@gmail.com. I have had to log in via my FB account...

  • Visitor
  • Hi,   I don't wish to have a Spotify account, nor receive any emails from you. I am getting spam being sent to dg.parry@gmail.com which is not my address, but it's getting through. &nbsp...
  • MattSuda
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Cannot switch to student

I have a prime account and am trying to switch to student. I am following the steps in the help section but it does not take me to the page to enter the college info. It keeps taking me back to my account info page.

  • Newbie
  • I have a prime account and am trying to switch to student. I am following the steps in the help section but it does not take me to the page to enter the college info. It keeps taking me back to my ac...
  • MattSuda
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Code is "invalid"

I am not willing to put a credit card to get a 30day free trial. I don't own one. I'm 16. I usually pay for subscriptions with Itunes cards. This code, however is "invalid" according to Spotify. I got the gift card for Xmas and haven't used it. I'm u...

  • Newbie
  • I am not willing to put a credit card to get a 30day free trial. I don't own one. I'm 16. I usually pay for subscriptions with Itunes cards. This code, however is "invalid" according to Spotify. I go...
  • MattSuda
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
  • 192 Views
  • 1 replies
  • 0 likes

Can't change country, any solutions?

My trial of spotify just ended so i had to change my country from USA to New Zealand. But when i went to do so the country bar was greyed out in the 'edit profile' section, so i am unable to change it and consequently can't access spotify. I have loo...

  • Newbie
  • My trial of spotify just ended so i had to change my country from USA to New Zealand. But when i went to do so the country bar was greyed out in the 'edit profile' section, so i am unable to change i...
  • MattSuda
  • Spotify Star
  • 182 Views
  • 2 replies
  • 0 likes
  • Account
  • 182 Views
  • 2 replies
  • 0 likes

Solved!! Cannot change subscription options

Everytime i try to change my subscription details. i click update details , nothing happens. im being charged a spotify subscription , but have no idea what its being charged to at all. and i cannot change it no matter how many times ive tried clicki...

  • Regular
  • Everytime i try to change my subscription details. i click update details , nothing happens.   im being charged a spotify subscription , but have no idea what its being charged to at all. an...
  • MattSuda
  • Spotify Star
  • 830 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 830 Views
  • 7 replies
  • 0 likes