Charged incorrect amount

[lacey_rob]

I have the student premium account for my spotify. Although this month I was charged $9.99 for my premium. I went to try and solve the problem and one page tells me i pay $9.99, while a different page tells me i pay $4.99. These pages are screenshotted and linked below. Please help I'm frustrated bc i'm a poor student.

[KatesHere]

Hey there @lacey_rob, welcome to the community!

That's very odd. Is it more than 12 months since you applied the discount? Keep in mind that your student discount is active for 12 months from the moment you apply it to your account. This is so Spotify can check your eligibility each academic year.

After that, your account will revert to the standard Premium rate. However, they automatically send you an email reminder when your discount is about to expire. If you’re still a student, you can reapply for an additional 12 months. Just make sure to check your Spam folder 🙂

You can read more about that in this support article.

Let me know if this helped 🙂

K

[lacey_rob]

thank you! i found the email that reminded me to renew it. i appreciate
your help!

[KatesHere]

No problem! Glad to hear it's solved now 🙂

Happy Spotify-ing!
K