DUO premium

[1186577623]

Had an active DUO account. Missed a payment. Restored payment. Got my account up and running again. But my linked DUO (wife) is disconnected and needs to reconnect. Username is there. But password is unknow. Reset link does not work, no e-mail seems to be attached. Now what? She cannot add email to her existing in her android ap, she cannot log-in on desktop. how to regain control? and not lose playlists/likes. And be on the duo account.

[Joan]

Hi there @1186577623,

Thanks for reaching out. We'll be glad to help you get both accounts up and running again.

Firstly, if she has any alternative login methods set up on the account, let her try getting back in with those instead. Consider also trying alternative email addresses that may be connected to the account and to thoroughly check all spam/junk folders when trying to get the password reset email. 

If none of that works,  feel free to reach out to our support team, they can assist further. When she does so, she should make sure to have all payment and account information you know on hand, as our team will need it to find the account and verify ownership.

Hope this helps.

[1186577623]

Can you have a look at her account to see if there is an email attached to it? We cannot find out. She has never received an email from spotify.

username <Moderator edit> (used to be linked

[Novy]

Hi @1186577623,

Thanks for getting back to us. 

As @Joan mentioned above, the best thing to do in this case would be reaching out to our Support team here so they can check the account and provide further help if possible.

The Community will be here if you need a hand with anything else.

Cheers!