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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 155995 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 155995 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10597 Views
  • 3 replies
  • 10 likes
  • Security
  • 10597 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506397 Views
  • 985 replies
  • 112 likes
  • Account
  • 506397 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124422 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124422 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution I CAN'T EVEN CREATE AN ARTIST ACCOUNT

HELLO! I am producing music and I'm a rapper, I just wanted to create an Artist account, I just downloaded the Artists App then in the login I've entered with my spotify informations, after that , there is a part " Get Access " then I write my name o...

  • Casual Listener
  • HELLO!  I am producing music and I'm a rapper, I just wanted to create an Artist account, I just downloaded the Artists App then in the login I've entered with my spotify informations, after th...
  • LillianBayer
  • Gig Goer
  • 11019 Views
  • 4 replies
  • 0 likes
  • 11019 Views
  • 4 replies
  • 0 likes

Superuser Contribution Wont let me change email.

It keeps saying something went wrong try again.. im just trying to change my email to my new personal one.

  • Newbie
  • It keeps saying something went wrong try again.. im just trying to change my email to my new personal one.
  • Yordan
  • Moderator
  • 546 Views
  • 6 replies
  • 1 likes
  • Account
  • 546 Views
  • 6 replies
  • 1 likes

Superuser Contribution Can't log in anymore

I have a Premium account and I can't log in anymore since yesterday. The log in screen says there is no account with my email address. I have not received any emails that my account was hacked, closed, whatever, it's just gone. There is no e-mail add...

  • Casual Listener
  • I have a Premium account and I can't log in anymore since yesterday. The log in screen says there is no account with my email address. I have not received any emails that my account was hacked, close...
  • Ku_Bhyi
  • Spotify
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
  • 186 Views
  • 1 replies
  • 0 likes

My playlists are all gone

I uninstalled and reinstalled the app due to a problem, and when I logged into my account, all my playlists were gone. My library was empty. I logged in on my MacBook to check if it was a mobile error, but they didn't appear either. My account appear...

  • Visitor
  • I uninstalled and reinstalled the app due to a problem, and when I logged into my account, all my playlists were gone. My library was empty. I logged in on my MacBook to check if it was a mobile erro...
  • Billy-J
  • Spotify Star
  • 111 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
  • 111 Views
  • 1 replies
  • 1 likes

Superuser Contribution I want to change my Spotify Artist name

Hello,I would like to change my Spotify artist name from "ZEALEST" to "zealest" (basically from all caps to lowercase). I distributed my music via DistroKid, but I no longer have access to the DistroKid dashboard since my subscription expired. This m...

  • Casual Listener
  • Hello, I would like to change my Spotify artist name from "ZEALEST" to "zealest" (basically from all caps to lowercase). I distributed my music via DistroKid, but I no longer have access to the Di...
  • Not applicable
  • 510 Views
  • 2 replies
  • 0 likes
  • 510 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant change my country

PlanPremiumCountrySwissDevicePCOperating SystemWindows 11 My Question or IssueI need to change my country but i cant, i already put my swiss debit card and still in my origin country not my new country

  • Casual Listener
  •   Plan Premium Country Swiss Device PC Operating System Windows 11   My Question or Issue I need to change my country but i cant, i already put my swiss debit card and still in m...
  • alexnahmias
  • Visitor
  • 581 Views
  • 7 replies
  • 1 likes
  • Account
  • 581 Views
  • 7 replies
  • 1 likes

Superuser Contribution Duplicate account

I was logged out when I was removed from a family plan and when I logged back in to get a premium account myself, my account was empty. Had the same account name but nothing. When you search my account name, you can still see my old account with my p...

  • Newbie
  • I was logged out when I was removed from a family plan and when I logged back in to get a premium account myself, my account was empty. Had the same account name but nothing. When you search my accou...
  • Ivelina
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • Account
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suspicious account activity and unrecognized music in my playlists

PlanPremiumCountryItalyDevice(Samsung Galaxy s8, Desktop)Operating System(Android, Windows 10) My Question or IssueToday suddenly my account was filled with music and favorite artists that I didn't recognize. I changed my passwords and logged out of ...

  • Visitor
  •   Plan Premium Country Italy Device (Samsung Galaxy s8, Desktop) Operating System (Android, Windows 10)   My Question or Issue Today suddenly my account was filled with music...
  • Ivelina
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

My account has been blocked

My account is blocked and i dont know why? I can sign jn anymore and i dont get any reason why. I payed for each subscription for about 6 years nowPlanPremiumCountryNlDeviceEach deviceOperating System My Question or Issuecan somebody tell me what to ...

  • Visitor
  • My account is blocked and i dont know why? I can sign jn anymore and i dont get any reason why. I payed for each subscription for about 6 years now Plan Premium Country Nl Device Each device O...
  • Vlada_alt
  • Visitor
  • 262 Views
  • 2 replies
  • 0 likes
  • Account
  • 262 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Windows app randomly playing weird music, setting it to repeat, and lowering the app volume

Hi all, The past few days, I noticed that my Spotify on the Windows app is playing random music I never started or wanted to listen to and the app volume is set to extremely low (as if to make sure I am not able to notice it playing) and setting the ...

  • Gig Goer
  • Hi all,   The past few days, I noticed that my Spotify on the Windows app is playing random music I never started or wanted to listen to and the app volume is set to extremely low (as if to ma...
  • Lainisis
  • Casual Listener
  • 524 Views
  • 9 replies
  • 1 likes
  • Account
    Other
    Security
  • 524 Views
  • 9 replies
  • 1 likes

Superuser Contribution Password Reset Due to Suspicious Activity - False Report

PlanPremiumCountryUS My Question or IssueEvery few months or so I get signed out of all devices, then receive an email stating: To protect your Spotify account, we've reset your password due to detected suspicious activity.You need to create a new pa...

  • Casual Listener
  • Plan Premium Country US   My Question or Issue Every few months or so I get signed out of all devices, then receive an email stating:   To protect your Spotify account, we've reset ...
  • JayTheDingo
  • Casual Listener
  • 4242 Views
  • 8 replies
  • 1 likes
  • Account
  • 4242 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution change username

i need to change my usernamei know we only use our email to login but i want to change it

  • Visitor
  • i need to change my username i know we only use our email to login but i want to change it
  • DemoedBirb
  • Newbie
  • 56419 Views
  • 11 replies
  • 9 likes
  • 56419 Views
  • 11 replies
  • 9 likes

Superuser Contribution My Spotify app keeps switching to my brothers even though I never knew he had one

My Spotify app keeps switching to my brothers even though I never knew he had one.It randomly switches depending on when I open it, any idea why, new update? My brother has a free account and I have a student premium account so it’s weird as **bleep*...

  • Visitor
  • My Spotify app keeps switching to my brothers even though I never knew he had one. It randomly switches depending on when I open it, any idea why, new update? My brother has a free account ...
  • hiroomi
  • Visitor
  • 738 Views
  • 4 replies
  • 0 likes
  • Other
  • 738 Views
  • 4 replies
  • 0 likes

Superuser Contribution Need to Cancel due to death but don't have login

I am trying to cancel the recurring charge on my credit card for a Spotify account my son had. He passed away and I have no way to access his account. Doesn't look like Spotify has ANY way to contact them directly.

  • Visitor
  • I am trying to cancel the recurring charge on my credit card for a Spotify account my son had. He passed away and I have no way to access his account. Doesn't look like Spotify has ANY way to contact...
  • Maria
  • Moderator
  • 611 Views
  • 4 replies
  • 0 likes
  • 611 Views
  • 4 replies
  • 0 likes

Account disappeared

So I've been using Spotify for years, account user name blublu69, I had a Premium Account briefly but then mostly back to free again. But............My account has disappeared. My Mac and Phone app no longer logs in and I can't log in online. I've lo...

  • Newbie
  • So I've been using Spotify for years, account user name blublu69, I had a Premium Account briefly but then mostly back to free again. But............My account has disappeared. My Mac and Phone app n...
  • 고종호
  • Newbie
  • 3080 Views
  • 4 replies
  • 0 likes
  • Account
  • 3080 Views
  • 4 replies
  • 0 likes

Spotify

سلام. چند روز پیش گوشیم خاموش شد و بعدش که وارد اسپاتیفای شدم، همه پلی‌لیست‌ها و لایبراری‌م پاک شده بود. فکر می‌کنم وارد یه اکانت دیگه شده باشم.ایمیل اصلی‌م اینه:**bleep**یه ایمیل دیگه هم دارم:**bleep**میشه کمکم کنید تا بفهمم پلی‌لیست‌هام توی کدوم حس...

  • Visitor
  •  سلام. چند روز پیش گوشیم خاموش شد و بعدش که وارد اسپاتیفای شدم، همه پلی‌لیست‌ها و لایبراری‌م پاک شده بود. فکر می‌کنم وارد یه اکانت دیگه شده باشم. ایمیل اصلی‌م اینه:**bleep** یه ایمیل دیگه هم د...
  • 57 Views
  • 0 replies
  • 0 likes
  • 57 Views
  • 0 replies
  • 0 likes