Disabled Account for Nearly a Year

[seleyolo]

Plan

Premium

Country
USA

Device

iPhone 15, Macbook Pro 

My Question or Issue

I am writing to express my frustration regarding my account, which has been disabled for almost a year. The issue occurred after I used my account abroad. I provided my bank statement to verify payment information as requested, but my account was disabled without further verification or explanation.

Despite reaching out to Spotify support numerous times, I have not received any meaningful assistance. This account represents nearly 10 years of effort and personal curation, and losing access to it has been incredibly disappointing.

I am more than willing to provide any additional verification required to resolve this issue. I kindly request that someone responsible review my case and assist me in regaining access to my account.

Thank you for your time and understanding. I look forward to your response.

[Maxim]

Hey @seleyolo,

Thanks for coming to the Community!

I understand how frustrating this situation must be. Unfortunately, account-specific issues like this can only be handled by Spotify’s Support team, as they have access to the necessary tools to investigate this further.

I’d recommend reaching out to them directly if you have any additional questions regarding this matter. You can contact Spotify Support through this link.

While we’re limited in how we can assist with account-related matters here on the forum, feel free to let us know if there’s anything else we can help with!

All the best 🙂