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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • MSH123
  • Visitor
  • 146591 Views
  • 169 replies
  • 12 likes
  • Account
    Free
  • 146591 Views
  • 169 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10313 Views
  • 3 replies
  • 9 likes
  • Security
  • 10313 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 503059 Views
  • 985 replies
  • 112 likes
  • Account
  • 503059 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123903 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123903 Views
  • 74 replies
  • 12 likes

Change region

I need to change the Spotify region, and I can't do it

  • Visitor
  • I need to change the Spotify region, and I can't do it
  • Luan
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to reactivate my account

PlanFree/PremiumCountryAustralia Device(i phone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRe activation of old account

  • Visitor
  • Plan Free/Premium Country Australia  Device (i phone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Eni
  • Moderator
  • 584 Views
  • 1 replies
  • 0 likes
  • Account
  • 584 Views
  • 1 replies
  • 0 likes

La música de detiene de un momento a otro

La música de detiene de un momento a otro, se acaba de reproducir una música y se detiene

  • Visitor
  • La música de detiene de un momento a otro, se acaba de reproducir una música y se detiene
  • osornios
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Me hicieron el cobro y no tengo servicio

Cambié tarjeta y me mandaron un correo diciendo q no pudieron hacer el cobro. Sin embargo tengo el cargo en mi cuenta bancaria y no tengo servicio

  • Visitor
  • Cambié tarjeta y me mandaron un correo diciendo q no pudieron hacer el cobro. Sin embargo tengo el cargo en mi cuenta bancaria y no tengo servicio
  • osornios
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

I can’t login to my account

I tried resetting my password but it didn’t work

  • Visitor
  • I tried resetting my password but it didn’t work
  • osornios
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution This email is already connected to an account

I tried to create a new spotify account with my new email and a message appeared saying there was already an account with that email. What should I do?

  • Visitor
  • I tried to create a new spotify account with my new email and a message appeared saying there was already an account with that email. What should I do?
  • Phafa
  • Visitor
  • 24642 Views
  • 11 replies
  • 2 likes
  • Account
  • 24642 Views
  • 11 replies
  • 2 likes

2 User ID's but only 1 email

Plan - should be Premium on both devices. iPhone showing "free" and MacBook Air is showing Premium Family Country - USA Device - iPhone 14 (issue is with the phone) & MacBook Air Early 2015 (no issue with the MacBook) Operating SystemiPhone: 18.1.1Ma...

  • Casual Listener
  • Plan - should be Premium on both devices. iPhone showing "free" and MacBook Air is showing Premium Family   Country - USA   Device - iPhone 14 (issue is with the phone) & MacBook Ai...
  • Maxim
  • Spotify Star
  • 273 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
  • 273 Views
  • 3 replies
  • 0 likes

Superuser Contribution Zwrot

Żadna z poniższych informacji nie jest wymagana. Jednak im więcej zapewnisz, tym łatwiej będzie nam spróbować pomóc.Nagroda Bezpłatna/PremiumKrajuPolskaUrządzeniatelefon iPhone XsSystem operacyjnyios 13 Moje pytanie lub problemCześć. Nie wiem, gdzie ...

  • Visitor
  • Żadna z poniższych informacji nie jest wymagana. Jednak im więcej zapewnisz, tym łatwiej będzie nam spróbować pomóc. Nagroda Bezpłatna/Premium Kraju Polska Urządzenia telefon iPhone Xs System...
  • pazio1698
  • Visitor
  • 15618 Views
  • 7 replies
  • 1 likes
  • Other
  • 15618 Views
  • 7 replies
  • 1 likes

Image Gallery Not Updating (Spotify for Artists)

I'm a Spotify for Artists user for years. Recently, I updated my image gallery - the photos that go with your artist bio at the bottom of the page. It looks fine on my desktop. However, on the Spotify app, it hasn't updated the photos. It's been over...

  • Regular
  • I'm a Spotify for Artists user for years. Recently, I updated my image gallery - the photos that go with your artist bio at the bottom of the page. It looks fine on my desktop. However, on the Spotif...
  • ToHellWithTradition
  • Visitor
  • 727 Views
  • 4 replies
  • 0 likes
  • Account
  • 727 Views
  • 4 replies
  • 0 likes

Changing location

I cannot change my location from Ireland to Australia in order to use a new payment method (Australian credit card). The option to change region is currently locked in my account settings.

  • Visitor
  • I cannot change my location from Ireland to Australia in order to use a new payment method (Australian credit card). The option to change region is currently locked in my account settings.  
  • xMarleenx
  • Visitor
  • 252 Views
  • 3 replies
  • 0 likes
  • Account
  • 252 Views
  • 3 replies
  • 0 likes

Gift card error "You can't apply this Premium code to your account"

$60 premium gift card that I'm trying to add to existing premium individual account. I enter the pin and get "You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined ...

  • Visitor
  • $60 premium gift card that I'm trying to add to existing premium individual account. I enter the pin and get "You can't apply this Premium code to your account. This is likely because you have an exi...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Login stuck on facebook, can't change country address, can't log in with google.

Login stuck on facebook, can't change country address, can't log in with google. The system is requiring me to login using Facebook, and I cannot set a password (the password box is inactive). I am trying to share my family account with my son, but w...

  • Visitor
  • Login stuck on facebook, can't change country address, can't log in with google.   The system is requiring me to login using Facebook, and I cannot set a password (the password box is inactive...
  • Maxim
  • Spotify Star
  • 582 Views
  • 1 replies
  • 0 likes
  • Account
  • 582 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Commercial Considerations"

Under Article 22 of the General Data Protection Regulation (GDPR), I have the right to object to fully automated processing of my personal data, especially when it produces legal effects or significantly affects me. Spotify’s recommendation system fi...

  • Regular
  • Under Article 22 of the General Data Protection Regulation (GDPR), I have the right to object to fully automated processing of my personal data, especially when it produces legal effects or significa...
  • matan1
  • Casual Listener
  • 873 Views
  • 6 replies
  • 1 likes
  • Account
    Security
  • 873 Views
  • 6 replies
  • 1 likes

Superuser Contribution I can't log into spotify from my new device

I recently upgraded my iPhone from a 5 to an 11. I can't log into spotify from my new phone. It says "something went wrong. please try again later." Well...what's going wrong and how can I fix it?? I think I did forget my password a couple times on m...

  • Casual Listener
  •   I recently upgraded my iPhone from a 5 to an 11.  I can't log into spotify from my new phone.  It says "something went wrong. please try again later."  Well...what's going wron...
  • Not applicable
  • 4182 Views
  • 10 replies
  • 0 likes
  • Account
  • 4182 Views
  • 10 replies
  • 0 likes

How do i make an artist page - my album was uploaded by any distributor

10 years ago i uploaded an album to a distributor called zimbalam that has been released at spotify: https://open.spotify.com/intl-de/album/67lEabYmnaiLnNuwrgmeZV Now I want to make an artist page at spotify and to be related to this album and some o...

  • Casual Listener
  • 10 years ago i uploaded an album to a distributor called zimbalam that has been released at spotify: https://open.spotify.com/intl-de/album/67lEabYmnaiLnNuwrgmeZV Now I want to make an artist page at...
  • Maxim
  • Spotify Star
  • 520 Views
  • 5 replies
  • 0 likes
  • 520 Views
  • 5 replies
  • 0 likes

Superuser Contribution someone went on my device posting something inappropriate and now I'm ban

My account got banned because my brother went on my account on my device and posted me naked now I'm banned. I have tried to contact the bot/person who sent me the message of my ban. I would like to fix this misunderstanding.

  • Visitor
  • My account got banned because my brother went on my account on my device and posted me naked now I'm banned. I have tried to contact the bot/person who sent me the message of my ban. I would like to ...
  • MihailY
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution recently played not syncing with my devices

I‘m listening to Spotify on different devices, but if I’m listening to some playlists on one device it doesnt appear later on the other phone as ‚recently played‘ about 4 weeks ago wasnt this a problem- I saw which playlists and songs I’m listening t...

  • Casual Listener
  • I‘m listening to Spotify on different devices, but if I’m listening to some playlists on one device it doesnt appear later on the other phone as ‚recently played‘   about 4 weeks ago wasn...
  • kristianodie
  • Casual Listener
  • 15100 Views
  • 24 replies
  • 27 likes
  • 15100 Views
  • 24 replies
  • 27 likes

Solved!!Superuser Contribution Manage Offline Devices

I can no longer manage offline devices. it is no longer an option in my settings.i currently have a premium account. were there changes?

  • Casual Listener
  • I can no longer manage offline devices.  it is no longer an option in my settings. i currently have a premium account.  were there changes?
  • bigk2hc
  • Casual Listener
  • 56219 Views
  • 39 replies
  • 30 likes
  • 56219 Views
  • 39 replies
  • 30 likes