Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159138 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159138 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10742 Views
  • 3 replies
  • 10 likes
  • Security
  • 10742 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509033 Views
  • 985 replies
  • 112 likes
  • Account
  • 509033 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124805 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124805 Views
  • 74 replies
  • 12 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • Not applicable
  • 165487 Views
  • 134 replies
  • 7 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 165487 Views
  • 134 replies
  • 7 likes

Unable to update country settings.

I have moved from US. I am unable to update the country when I log in and try to update it. The selection for country is currently on the US, but is greyed out so I can’t select a different country.

  • Casual Listener
  • I have moved from US. I am unable to update the country when I log in and try to update it. The selection for country is currently on the US, but is greyed out so I can’t select a different country.
  • fatherjulian
  • Casual Listener
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

I couldnt remember my password and was locked out.

My email was not working so we tried to change the email address and i got cutoff from finishing this. Since my email was deleted, im not sure how to regain my old account to get all my music bqck.

  • Visitor
  • My email was not working so we tried to change the email address and i got cutoff from finishing this. Since my email was deleted, im not sure how to regain my old account to get all my music bqck.
  • jvkhoo
  • Newbie
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

Spotify ads in premium?

Why are there spotify ads for Premium? Not a podcast ad like ads Joe Rogan has

  • Visitor
  • Why are there spotify ads for Premium? Not a podcast ad like ads Joe Rogan has 
  • Luan
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Premium
  • 187 Views
  • 1 replies
  • 0 likes

Anchor Podcast old login

I used to have a podcast profile on Anchor, in which I am trying to login again - but as the app is not there anymore I have no idea how to retrieve my details. I would either like to be able to get into it or to delete it completely and create a new...

  • Casual Listener
  • I used to have a podcast profile on Anchor, in which I am trying to login again - but as the app is not there anymore I have no idea how to retrieve my details.  I would either like to be able ...
  • Luan
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 336 Views
  • 1 replies
  • 0 likes

The « genre » filters don’t appear on my spotify

I have a premium account. When i go in my « liked » sont playlist, the « genre » or « mood » filters don’t appear.

  • Casual Listener
  • I have a premium account. When i go in my « liked » sont playlist, the « genre » or « mood » filters don’t appear.
  • Not applicable
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

Unknown user on my account

Why is my account (main user) showing as someone else's profile name ? They even have playlists on there that I've not created. Their name is also on my playlists....

  • Visitor
  • Why is my account (main user) showing as someone else's profile name ? They even have playlists on there that I've not created.  Their name is also on my playlists....
  • Luan
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify's profile URL doesn't work in "Social Links" on Facebook

PlanPremiumCountryBrazilDevice(iPhone SE (2nd Generation) / DesktopOperating SystemiOS 13.5.1 / Windows 10 Pro My Question or IssueWhen i click on the URL, i get on Spotify Web Player or on the app (if i'am using mobile) but there is an error to show...

  • Regular
  •   Plan Premium Country Brazil Device (iPhone SE (2nd Generation) / Desktop Operating System iOS 13.5.1 / Windows 10 Pro   My Question or Issue When i click on the URL, i get on S...
  • RayyW0
  • Rising Star 1
  • 9682 Views
  • 11 replies
  • 0 likes
  • Account
    Other
  • 9682 Views
  • 11 replies
  • 0 likes

Payment was taken on Monday 13.01.2025. Old account

A new account was set up on 5th January which already been paid ....why two payment Please can this payment be returned ASAP

  • Visitor
  • A new account was set up on 5th January which already been paid ....why two payment Please can this payment be returned ASAP
  • Jose_M
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Check who has access to my account

while trying out a service that said it could remove duplicates a box popped up asking if the service could log-in to it, as me, on Spotify.It was a permissons page like I've seen with Google or Facebook where it said the service I was trying to use ...

  • Regular
  • while trying out a service that said it could remove duplicates a box popped up asking if the service could log-in to it, as me, on Spotify. It was a permissons page like I've seen with Google or Fa...
  • TristanMoss
  • Casual Listener
  • 13707 Views
  • 6 replies
  • 0 likes
  • Account
    Security
  • 13707 Views
  • 6 replies
  • 0 likes

Solved!! How to change country/region in Spotify for music suggestions when living in 2 countries!

PlanPremiumDevice(iPhone & PC)Operating System(iOS, Windows 10) My Question or IssueHi to everyone and thanks in advance. I am living in two neighboring countries dividing my work and living time in both.I am paying with a credit card from country A ...

  • Casual Listener
  • Plan Premium Device (iPhone & PC) Operating System (iOS, Windows 10)   My Question or Issue Hi to everyone and thanks in advance.   I am living in two neighboring countries di...
  • kyoussef
  • Casual Listener
  • 14490 Views
  • 7 replies
  • 0 likes
  • Account
  • 14490 Views
  • 7 replies
  • 0 likes

Autopayment

How do I make sure autopayment is turned on. I am a Premium subscriber.Thank you in advance for your assistance in answering this question.

  • Casual Listener
  • How do I make sure autopayment is turned on. I am a Premium subscriber. Thank you in advance for your assistance in answering this question.  
  • Bittencourt
  • Spotify Star
  • 360 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 360 Views
  • 3 replies
  • 0 likes

Everything gone on Spotify despite not doing anything??

For some reason everything on my Spotify is missing including my followers, profile picture, over 40 playlists and liked songs. I didn't touch anything and I'm extremely confused

  • Visitor
  • For some reason everything on my Spotify is missing including my followers, profile picture, over 40 playlists and liked songs. I didn't touch anything and I'm extremely confused
  • Liz60
  • Visitor
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

Email and password don't match never change password.

I was listening music as always and suddenly the account log me off and ask me for email o user and password, but it keeps showing email and password don't match. I have never change my password and last time I pay it accept the password but now is n...

  • Visitor
  • I was listening music as always and suddenly the account log me off and ask me for email o user and password, but it keeps showing email and password don't match. I have never change my password and ...
  • osornios
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Changing country in Spotify keeps autochanging it back to BE

PlanPremiumCountry - BE DeviceiPhone 15 Pro MaxOperating SystemiOS 18.3 My Question or IssueI had my Spotify subscription with an old mobile phone subscription ages ago. When I switched to another provider, I basically kept paying for my Spotify. I w...

  • Newbie
  • Plan Premium Country - BE   Device iPhone 15 Pro Max Operating System iOS 18.3   My Question or Issue I had my Spotify subscription with an old mobile phone subscription ages ago....
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Incorrect address on lookup

hello, i've downgraded my subscription and my wife can't join. However, your address lookup is giving the incorrect address, so she can't join?

  • Visitor
  • hello, i've downgraded my subscription and my wife can't join. However, your address lookup is giving the incorrect address, so she can't join?
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes