Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8862 Views
  • 1 replies
  • 9 likes
  • Security
  • 8862 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 479271 Views
  • 979 replies
  • 111 likes
  • Account
  • 479271 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210275 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210275 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120434 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120434 Views
  • 72 replies
  • 12 likes

Superuser Contribution I can't log in to my account, I tried to change the password but it doesn't

I can't change my password so I created new account but I want to take back my previous acc I there anything you can do about it?

  • Visitor
  • I can't change my password so I created new account but I want to take back my previous acc I there anything you can do about it?
  • Not applicable
  • 5290 Views
  • 28 replies
  • 0 likes
  • 5290 Views
  • 28 replies
  • 0 likes

Superuser Contribution Change URL

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can't change username that's in the URL

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Luan
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login on Raymarine Axiom 9

I have a Raymarine Axiom 9. Spotify is installed on it. I can not login to my account on this device. The app has no issues and keeps telling me the user ID or password are incorrect. I started the account with Google on an android, have premium indi...

  • Casual Listener
  • I have a Raymarine Axiom 9. Spotify is installed on it. I can not login to my account on this device. The app has no issues and keeps telling me the user ID or password are incorrect. I started the a...
  • MihailY
  • Moderator
  • 876 Views
  • 11 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
    Security
  • 876 Views
  • 11 replies
  • 1 likes

Superuser Contribution I want to change my Spotify Artist name

Hello,I would like to change my Spotify artist name from "ZEALEST" to "zealest" (basically from all caps to lowercase). I distributed my music via DistroKid, but I no longer have access to the DistroKid dashboard since my subscription expired. This m...

  • Casual Listener
  • Hello, I would like to change my Spotify artist name from "ZEALEST" to "zealest" (basically from all caps to lowercase). I distributed my music via DistroKid, but I no longer have access to the Di...
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Only one country on the list. Can't pick another location.

I'm trying to change my location on my free account, so I can keep using Spotify after moving countries. On my account settings I can get there, the location part. But once I click it, the only available option is my previous country. I can't change ...

  • Visitor
  • I'm trying to change my location on my free account, so I can keep using Spotify after moving countries. On my account settings I can get there, the location part. But once I click it, the only avail...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Logged out of all devices

I’ve been using Spotify since the beginning and recently encountered an issue logging into my account. I have suddenly been logged out of all of my devices.Unfortunately, I’ve forgotten the email address I used when signing up, and that email has bee...

  • Casual Listener
  •   I’ve been using Spotify since the beginning and recently encountered an issue logging into my account. I have suddenly been logged out of all of my devices.Unfortunately, I’ve forgotten the e...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo PROBLEM

Hi, We've been strugling with this stupid problem. My five bought a Spotify duo plan, but I cannot join because of that: Nie możesz dołączyć do tego planu Nie udało nam się potwierdzić, że mieszkasz z właścicielem tego planu. Za 12 miesięcy możesz do...

  • Casual Listener
  • Hi, We've been strugling with this stupid problem. My five bought a Spotify duo plan, but I cannot join because of that: Nie możesz dołączyć do tego planu Nie udało nam się potwierdzić, że mieszkasz ...
  • Vasil
  • Moderator
  • 435 Views
  • 4 replies
  • 0 likes
  • Account
  • 435 Views
  • 4 replies
  • 0 likes

Commercial considerations

I’ve become aware that Spotify has “commercial considerations” that influence the creation of automated playlists. I object to this change, whenever it took place, and request that my account be returned to a status that allows me to use the platform...

  • Regular
  • I’ve become aware that Spotify has “commercial considerations” that influence the creation of automated playlists. I object to this change, whenever it took place, and request that my account be retu...
  • lovinlisteninmusic
  • Music Fan
  • 162 Views
  • 1 replies
  • 1 likes
  • 162 Views
  • 1 replies
  • 1 likes

how to set up 2 factors authentication for Spotify account?

about last couple hours ago, I was listening to my playlist then my music was stopped and automatically changed song. A song that my spotify was changed to is a song that name with language which I've never seen before and at the same time, there is ...

  • Visitor
  • about last couple hours ago, I was listening to my playlist then my music was stopped and automatically changed song. A song that my spotify was changed to is a song that name with language which I'v...
  • Maxim
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

I want to change my account email, but

I want to change the email address of one of my accounts to another one that I have deleted, but the system does not allow it (even though it no longer exists).

  • Visitor
  • I want to change the email address of one of my accounts to another one that I have deleted, but the system does not allow it (even though it no longer exists).
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo entrar en mi cuenta premium y no puedo entrar a mi correo?

No puedo entrar porque dice que la contraseña no es correcta y no se a cambiado y no tengonforma de entrar al correo

  • Visitor
  • No puedo entrar porque dice que la contraseña no es correcta y no se a cambiado y no tengonforma de entrar al correo
  • Yordan
  • Moderator
  • 3729 Views
  • 3 replies
  • 2 likes
  • 3729 Views
  • 3 replies
  • 2 likes

Superuser Contribution i am being billed 16.99 a monthly and my plan says it costs 11.99.

i used to be part of a family plan with my son Ben Brock and I thought we had sorted out that we would have separate accounts. How can I fix this?

  • Visitor
  • i used to be part of a family plan with my son Ben Brock and I thought we had sorted out that we would have separate accounts. How can I fix this?
  • Joan
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Spotify removed my email

Spotify removed my email from my spotify account. How do you fix that? They won’t help me out. They said they would do something about it within 48 hours but now it’s been 2 weeks and I still can’t access my account. Why would my password stop workin...

  • Newbie
  • Spotify removed my email from my spotify account. How do you fix that? They won’t help me out. They said they would do something about it within 48 hours but now it’s been 2 weeks and I still can’t a...
  • 136 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
  • 136 Views
  • 0 replies
  • 0 likes

I can't verify my spotify profile that spotify provides me.

I verified my user profile a week ago because i'm a label for real. But i changed my username because of i don't want to keep it my label's name. It doesn't look nice to me. So, i changed my username. After spotify saw this, they removed my verified ...

ilhxn_1-1702336494092.png
  • Casual Listener
  • I verified my user profile a week ago because i'm a label for real.       But i changed my username because of i don't want to keep it my label's name. It doesn't look nice to ...
  • karola15
  • Visitor
  • 1022 Views
  • 8 replies
  • 0 likes
  • Account
  • 1022 Views
  • 8 replies
  • 0 likes

Unable to change country

I'm unable to change countries after a relocation. The documentation says to just select the country from the dropdown (this is disabled for me) or to add a payment method in the new country. I did that but then got a message that the payment method ...

  • Regular
  • I'm unable to change countries after a relocation.   The documentation says to just select the country from the dropdown (this is disabled for me) or to add a payment method in the new country...
  • Not applicable
  • 666 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 666 Views
  • 9 replies
  • 0 likes

Superuser Contribution top tracks this month is inaccurate

i listened to one song for a couple days a couple times and now its in my top one, i tried to listen to other songs more or make sure private session is off and nothing is working. i also saw that other songs i was listening to was going up the list ...

  • Visitor
  • i listened to one song for a couple days a couple times and now its in my top one, i tried to listen to other songs more or make sure private session is off and nothing is working. i also saw that ot...
  • mozart_paloma
  • Visitor
  • 274 Views
  • 2 replies
  • 1 likes
  • 274 Views
  • 2 replies
  • 1 likes

This email address or username is not linked to a Spotify account issue

I am trying to sign up for Spotify. However when trying to use my gmail account I get an error "This email address or username is not linked to a Spotify account".So I try to Continue with Google. However I then get "You do not have a Spotify account...

  • Casual Listener
  • I am trying to sign up for Spotify. However when trying to use my gmail account I get an error "This email address or username is not linked to a Spotify account". So I try to Continue with Google...
  • Billy-J
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • Account
  • 484 Views
  • 1 replies
  • 0 likes