Double Charging

[wal3skat]

I've had a premium account for years. Recently I upgraded to family and it keeps charging me the $9.99 for the premium and the $14.99 for the family. Any help?

[MaryC1]

Hey @wal3skat,

That doesn't sound good, but we're always around the corner to help out.

To check what's going on, please get in touch with our Accounts team. They can take a closer look at your payments. You can get a hold of them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

We hope this double charge issue gets sorted pretty soon.

All the best,