Double payments

[pellkri]

Please stop the double payments on my cc as I only subscribe for one Premium.

My card is debited every month with SEK 99 on the 5th and the 15th.

I would like to have a refund soonest 

Tks P. Krigstrom

[Peter__]

Hey! Welcome to the community 🙂

Since this is a billing issue, you will need to get in touch with the payments team directly using the online contact form and they will be able to assist you further with this. If you are being billed twice on different dates, you definitely have multiple subscriptions running on seperate accounts. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[amabenza]

I have a similar problem I have a double payment for an unlimited 2 payments for 4.99€ the first one 30.03.2014 and the second one 1.04.14

I have sent a contact form and the send me to this community web.

I don't understand where is the problem.

[Joe]

Please reply to that email (as Peter said above) and your case will reach one of the consultants.

[amabenza]

I have sent an email to premium-gbp@spotify.com its the paypal account

[Peter__]

It wouldn't surprise me if that email account isn't monitored. Did you also open a case using the link I posted?

[ebkhuner]

Spotify charged me $9.99  each for six months, in addition to the $4.99 that I signedup for.

Twice I have complained to them.  They insiste that they will not return my money until I gave them the

* TIME of transaction

* NUMBER of transaction

I contacted my credit card company for that info.  They said, "Sorry, no such info is available."

My credit card company even tried to PHONE Spotify, and could not reach them - they tried for twenty minutes.

So, my credit card company cancelled this year's payments (2014, jan, feb, mar).

What is wrong with the accounting department that they don't even know that they charged me six times for $9.99, in addition to the $4.99 monthly fee.

Is it time to report them to the US governent for fraud, or should it go to the state Attorney Generaly?  If so, my state or NY?

[user-removed]

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@ebkhuner wrote:

Spotify charged me $9.99  each for six months, in addition to the $4.99 that I signedup for.

Twice I have complained to them.  They insiste that they will not return my money until I gave them the

* TIME of transaction

* NUMBER of transaction

I contacted my credit card company for that info.  They said, "Sorry, no such info is available."

My credit card company even tried to PHONE Spotify, and could not reach them - they tried for twenty minutes.

So, my credit card company cancelled this year's payments (2014, jan, feb, mar).

What is wrong with the accounting department that they don't even know that they charged me six times for $9.99, in addition to the $4.99 monthly fee.

Is it time to report them to the US governent for fraud, or should it go to the state Attorney Generaly?  If so, my state or NY?

---

Hi,

I have replied to your case number 1338920 with the solution to this problem.  Could you please reply back via that email thread?

[humbirdy]

I reported the overcharges to the California State Attorney, via the online report form.

Then I sent a copy of my complaint to Spotify.

It was only then that they were able to figure out why we were being charged twiced.  They say it was my wife's fault for having two accounts with the same name, but on different services, and having ordered both regular and premium accounts.

So, rule of thumb: if Spotify plays hardball and won't refund your money, contact your state Attorney General.

Note to Spotify: you provide such a great music service, it is a shame that your billing department can't handle an overbilling problem.

[hobbes]

I got the 5th double payment now. It startet in december. the worst thing is, there aren't even any receipts for it on my account.

[Peter__]

@hobbes - You must have two separate accounts with two subscriptions running. If you get in touch with the customer services team directly using the online contact form they can lend a hand to get one cancelled/refunded. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.