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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8951 Views
  • 1 replies
  • 9 likes
  • Security
  • 8951 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480560 Views
  • 979 replies
  • 111 likes
  • Account
  • 480560 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210537 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210537 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120662 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120662 Views
  • 72 replies
  • 12 likes

Sign in issues

My account wont let me sign in anymore because it says I am abroad. I generated my account whilst in Sweden on a trip for my company. It now thinks I am Swedish even though all my details would indicate I am English. Tried asking the support lot for ...

  • Newbie
  • My account wont let me sign in anymore because it says I am abroad.   I generated my account whilst in Sweden on a trip for my company. It now thinks I am Swedish even though all my details ...
  • Peter__
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
  • 262 Views
  • 1 replies
  • 0 likes

Need access to and old account or playlist transfer

I lost access to the email that my former spotify account was on, so i either need my password sent to a new account, or transfer my starred playlist over to my new account without actually having access to my account.

  • Regular
  • I lost access to the email that my former spotify account was on, so i either need my password sent to a new account, or transfer my starred playlist over to my new account without actually having ac...
  • Peter__
  • Community Legend
  • 554 Views
  • 11 replies
  • 0 likes
  • Account
    Login
  • 554 Views
  • 11 replies
  • 0 likes

Flera använder mitt konto

Hej! Vore bra om ni hjälpte mig att logga ut alla som använder mitt spotifykonto. Tackar!

  • Newbie
  • Hej! Vore bra om ni hjälpte mig att logga ut alla som använder mitt spotifykonto.   Tackar!
  • Peter__
  • Community Legend
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Lost premium access

I have lost access to premium services even though payment went out of my account yesterday. I only registered a couple of months ago, I am sure I registered using Facebook details and if I ever had a spotify username I don't remember it. I'm extreme...

  • Newbie
  • I have lost access to premium services even though payment went out of my account yesterday. I only registered a couple of months ago, I am sure I registered using Facebook details and if I ever had ...
  • Peter__
  • Community Legend
  • 427 Views
  • 7 replies
  • 0 likes
  • 427 Views
  • 7 replies
  • 0 likes

Double Account Bug

Hi I removed spotify from my facebook , after logging back in ALL my playlist and my premium subscription were gone from my PC and my android phone! I have tried to log in to the old account with no results (it says im using wrong password...)It seem...

  • Casual Listener
  • Hi   I removed spotify from my facebook , after logging back in ALL my playlist and my premium subscription  were gone from my PC and my android phone! I have tried to log in to the o...
  • parishb
  • Casual Listener
  • 234 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 234 Views
  • 3 replies
  • 0 likes

Solved!! Signed up by someone else, can't unsubscribe from e-mails

So I got some spammed by spotify because someone used my e-mail to sign up for spotify - first off, the fact that spotify doesn't have basic e-mail verification (i.e. send an e-mail to the address entered and make them click this link to prove this i...

  • Newbie
  • So I got some spammed by spotify because someone used my e-mail to sign up for spotify - first off, the fact that spotify doesn't have basic e-mail verification (i.e. send an e-mail to the address en...
  • kbrooksc
  • Community Legend
  • 508 Views
  • 1 replies
  • 0 likes
  • Account
  • 508 Views
  • 1 replies
  • 0 likes

Question about premium

So I have premium and I like it for the most part. But I don't want to have to pay for two accounts (1 for me, 1 for my girlfriend) Is there any way I can have two devices playing simulataneously?

  • Casual Listener
  • So I have premium and I like it for the most part. But I don't want to have to pay for two accounts (1 for me, 1 for my girlfriend) Is there any way I can have two devices playing simulataneously?
  • Peter__
  • Community Legend
  • 278 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 278 Views
  • 3 replies
  • 0 likes

Username and password the same but my original accnt is gone ???Lost everything

Hi there, I am totaly devestated.. I loged in to mt spotify accnt today with the sam user and pass (facebook login) and i noticed that all my starred, playlests, followers, etc is gone. I even got a welcome message as a new spotify.! I checked my hus...

  • Casual Listener
  • Hi there, I am totaly devestated.. I loged in to mt spotify accnt today with the sam user and pass (facebook login) and i noticed that all my starred, playlests, followers, etc is gone. I even got a ...
  • Peter__
  • Community Legend
  • 774 Views
  • 4 replies
  • 0 likes
  • Account
  • 774 Views
  • 4 replies
  • 0 likes

Bought gift card - recipient never received e-mail

Is there a way for me to resend this? I entered all of their information, then specifically chose "e-mail" instead of "print" but the message never made it to the recipient. Now what?

  • Newbie
  • Is there a way for me to resend this? I entered all of their information, then specifically chose "e-mail" instead of "print" but the message never made it to the recipient.  Now what?
  • Peter__
  • Community Legend
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes

Didn't cancel free trial - any way to regret the purchase?

Hej, by a mistake I didn't cancel free premium trial - and I havent used since I got charged after the 30 days. Is there anyway I can give up the month premium i payed for and get the money back?I tried searching the web, but I can't seem to find any...

  • Newbie
  • Hej, by a mistake I didn't cancel free premium trial - and I havent used since I got charged after the 30 days. Is there anyway I can give up the month premium i payed for and get the money back? I ...
  • Peter__
  • Community Legend
  • 581 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 581 Views
  • 2 replies
  • 0 likes

Solved!! Email issue with it already being used!

Hi I've tried changing my email however according to you the email is already in use with a account thats registered on facebook and I can't change the email! Help!!!

  • Regular
  • Hi I've tried changing my email however according to you the email is already in use with a account thats registered on facebook and I can't change the email! Help!!!
  • primalcharlie
  • Regular
  • 905 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 905 Views
  • 4 replies
  • 0 likes

From free to Premium with Base Check 25

Hello evrybody! I use spotify Premium for 5 months now and i'm very happy. Recently, I heard a premium account was included for a mobile subscription. It's an operator in Belgium (Base, one of the most known here). I wanted to know how you activate i...

  • Regular
  • Hello evrybody!   I use spotify Premium for 5 months now and i'm very happy. Recently, I heard a premium account was included for a mobile subscription. It's an operator in Belgium (Base, ...
  • rodje_engel
  • Casual Listener
  • 841 Views
  • 12 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 841 Views
  • 12 replies
  • 0 likes

Playlists Missing

I have just installed spotify on my macbook and it decided to connect it to my facebook account, why I have no idea, it is NOT something I want to do. Anyway now I can't unconnect it despite unlinking in preferences. I have tried changing my password...

  • Casual Listener
  • I have just installed spotify on my macbook and it decided to connect it to my facebook account, why I have no idea, it is NOT something I want to do.   Anyway now I can't unconnect it despi...
  • kevb8ll
  • Casual Listener
  • 386 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Login
  • 386 Views
  • 6 replies
  • 0 likes

Every information, playlist, or preference has been deleted from my account

Hi, I've been disconnected today from my account on Spotify Desktop for no reason. I tried to log in again, then Spotify told me : "Are you new to spotify ?" with no playlist in the dark background. I chose "Already have an account", but he asked me ...

  • Visitor
  • Hi,   I've been disconnected today from my account on Spotify Desktop for no reason. I tried to log in again, then Spotify told me : "Are you new to spotify ?" with no playlist in the dark...
  • user-removed
  • Not applicable
  • 308 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Other
  • 308 Views
  • 5 replies
  • 0 likes

two accounts mashup

Hi, this morning i was trying to create a new Spotify account for my band: i used a different username and an email address. everithing went well until I wrongly connected to my personal facebook account. Now everytime i try to login to spotify, I'm ...

  • Visitor
  • Hi, this morning i was trying to create a new Spotify account for my band: i used a different username and an email address. everithing went well until  I wrongly connected to my personal fa...
  • Peter__
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 154 Views
  • 1 replies
  • 0 likes

Double payments

Please stop the double payments on my cc as I only subscribe for one Premium. My card is debited every month with SEK 99 on the 5th and the 15th. I would like to have a refund soonest Tks P. Krigstrom

  • Newbie
  • Please stop the double payments on my cc as I only subscribe for one Premium. My card is debited every month with SEK 99 on the 5th and the 15th. I would like to have a refund soonest  Tks...
  • Peter__
  • Community Legend
  • 846 Views
  • 10 replies
  • 0 likes
  • 846 Views
  • 10 replies
  • 0 likes

NUS Student Discount Query

I would like to upgrade to the NUS Extra Spotify Preminum £4.99p/m option however for the past two days I receive a message saying: "Student discount This feature is currently unavailable. Please try again later." Could someone please let me know whe...

  • Casual Listener
  • I would like to upgrade to the NUS Extra Spotify Preminum £4.99p/m option however for the past two days I receive a message saying:    "Student discount This feature is currently un...
  • Peter__
  • Community Legend
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes

Suggestion: Allow Username Changes/Flexibility

Issue: Would like a public username this is not my full name (due to link to Facebook) and/ would like to change the username I first registered with. Why? I am highly engaged in social media online, but never use my full name for privacy reasons. Sa...

  • Casual Listener
  • Issue: Would like a public username this is not my full name (due to link to Facebook) and/ would like to change the username I first registered with.   Why? I am highly engaged in social me...
  • Peter__
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount Question

Hello, I'm currently attending high school, however I have enrolled for the fall semester at a university and everything is locked up and official. Do I qualify for the "student discount?" This may seem like a stupid question, but I'm just curious. T...

  • Newbie
  • Hello, I'm currently attending high school, however I have enrolled for the fall semester at a university and everything is locked up and official.  Do I qualify for the "student discount?" &n...
  • kbrooksc
  • Community Legend
  • 616 Views
  • 7 replies
  • 0 likes
  • 616 Views
  • 7 replies
  • 0 likes