Downgraded to free subscription to change to a student discount - not working

[euphoricy25]

I followed the procedure to get a student discount premium account by first canceling my premium subscription, and then trying to use the student website to enroll for the discount. Whenever I click on the student website, it says that I am not eligible, but I haven't put any information in. It just automatically defaults me to not being eligible. Any suggestions?

[LordRollin]

I'm assuming you are eligible, which would mean you are a student in either the US, UK, or Germany, correct? IF yes, then the most likely culprit is that your location settings are set to somewhere that's not one of those three countries. Premium users manage their location through their payment methods (make sure those are set to the right country), and free users through their profile (check there as well). If everything is set to the right country, make sure you're trying to enroll on the right website (US website for US student, etc.). If you're still having issues at that point please let me know. Best of luck!

[euphoricy25]

I am set to the US. Hmmm...

[brittoid]

Having the same issue, and I'm also set to the US!  Weird... 

[LordRollin]

For both of you, please get in touch with support. Note that if you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it is from a no reply address) and support will get back to you as soon as possible.

There seems to be an ongoing issue here that Spotify is currently pursuing. For the time being support is the best, and only option for getting it resolved. Cheers!