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Email account was changed on Facebook months ago but Spotify still has old cancelled email

Email account was changed on Facebook months ago but Spotify still has old cancelled email

So My account has been hacked into, and I changed my email account on facebook and password on facebook, but for whatever reason Spotify hasn't changed over to the email I specified. 

I tried to get help last month, but Spotify told me my account hadn't been hacked. In reality it has been hacked and some unknown person continues to use it. 

 

I NEED HELP! I did not create the playlist "Sorry Rachel" 

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1 Reply

Hi, @rrs54!

 

Welcome to the Spotify Community, we're glad to see you're part of the band.


Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

 

You can also use our Contact Form to get email support.

 
Don't hesitate to drop us a message if you need us again.
 

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