Family subscriptions - being charged twice

[Pacel]

Hello,

I just noticed that I was charged every month despite I am a member of the family plan and should not pay at all. We double-checked that with my sister and she was charged too. Ofc I can provide all the documents proofing the payments.

Also, I noticed this issue a few months ago and consider it my fault. I disconnected and reconnected to the family, but it looks like it never helped. Is there any possibility ty get my money back X to extend our subscription? Thanks.

Plan: Family 

Premium

Country - Czech Republic

Device: iPhone 8

Operating System: iOS 10

[Mario]

Hey @Pacel,

Thanks for reaching out about this here in the Community.

It'd be good for you to take a look at this support site article and follow the steps featured in the section More Help > Do you have more than one Premium account? to find and block the source of these unrecognized charges.

After doing this, feel free to get in touch with our folks in the Support team for further help regarding your refund request. You can do this by following the steps here in the section called Write to us. 

Hope you'll find this useful. Let us know if there's anything else we can help with!

[Pacel]

Hey @mario 

Thank you for your message.

Unfortunately, I did not find the section called write to us.

"IYou can do this by following the steps here in the section called Write to us. "

[Mario]

Hey @Pacel,

Thanks for keeping us in the loop. 

Apologies for the inconvenience. Would you mind clicking here and following the steps below?

Subscription > I need help with charges > I still need help

Let us know how you get on. We'll be here if there's anything else we can help with!