Faulty Email

[Naterade23]

I try to reset my password using my email, but an error pops up saying there is not an account associated with my email. However, when I try creating a new account with the same email, a different error comes up and says that my email is already in use. One place is saying I have an account while another is saying I do not. What do I do???

[Alejandro_C]

Hey @Naterade23, thanks for reaching out to us!

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.