Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9129 Views
  • 2 replies
  • 9 likes
  • Security
  • 9129 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482936 Views
  • 979 replies
  • 111 likes
  • Account
  • 482936 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211140 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211140 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121062 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121062 Views
  • 72 replies
  • 12 likes

Solved!! Premium to premium family

Hi. Right now I have a premium account that is pre-paid. But now my family is considering to get a premium family account and I'm thinking of joining. But what happens to the months I have left on my pre-paid period? Thankes in advanced,

  • Casual Listener
  • Hi.    Right now I have a premium account that is pre-paid. But now my family is considering to get a premium family account and I'm thinking of joining.  But what happens to the mo...
  • jjohaaannaa
  • Casual Listener
  • 599 Views
  • 2 replies
  • 0 likes
  • Premium
  • 599 Views
  • 2 replies
  • 0 likes

Nobody replies to my ticket for support!

Hey to everyone,I have been opening tickets about my little issue, but nobody from spotify seems to answer my contact forms. I sent 2 forms, 2 days. Now this is day 3, and im about to explain myself here. Hoping somebody will see.I created my first a...

  • Casual Listener
  • Hey to everyone, I have been opening tickets about my little issue, but nobody from spotify seems to answer my contact forms. I sent 2 forms, 2 days. Now this is day 3, and im about to explain mysel...
  • Yiit
  • Casual Listener
  • 451 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 451 Views
  • 4 replies
  • 0 likes

Getting charged more than once

Hello, I was recently setting up my premium account (student) thinking the problem is on my end I tried three times and could not get the Spotify website to approve me as a student. Since I tried all three times I got charged all three times. What do...

  • Casual Listener
  • Hello, I was recently setting up my premium account (student) thinking the problem is on my end I tried three times and could not get the Spotify website to approve me as a student. Since I tried all...
  • Maxim
  • Spotify Star
  • 726 Views
  • 3 replies
  • 0 likes
  • Premium
  • 726 Views
  • 3 replies
  • 0 likes

Trying to pay "Platinum"

Been trying to pay "Platinum". But it won't let me.There's money on my debit card and it still active.. Can't seem to pay it and I need help.

  • Newbie
  • Been trying to pay "Platinum". But it won't let me. There's money on my debit card and it still active.. Can't seem to pay it and I need help.
  • oscitare
  • Composer
  • 311 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Charged for Premium but no access

I have been charged for spotify premium 2 days ago and can't even log in (I'm in Australia). This happened last month as well (in the US then) but because of wedding craziness didn't pursue it. Very frustrating. Please help.

  • Newbie
  • I have been charged for spotify premium 2 days ago and can't even log in (I'm in Australia). This happened last month as well (in the US then) but because of wedding craziness didn't pursue it. Very ...
  • osornios
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Facebook Login Issues

My Facebook account was deactivated which I used for login, how can I get my account back?NEED HELP ASAP! I also was a premium user and need that switched or recovered.

  • Regular
  • My Facebook account was deactivated which I used for login, how can I get my account back?NEED HELP ASAP! I also was a premium user and need that switched or recovered.
  • MrKnwn2ActBad
  • Regular
  • 862 Views
  • 5 replies
  • 0 likes
  • Account
  • 862 Views
  • 5 replies
  • 0 likes

Premium

This is still an issue for not having access. Have deleted app and followed all steps.. Please help!

  • Visitor
  • This is still an issue for not having access. Have deleted app and followed all steps.. Please help!
  • oscitare
  • Composer
  • 242 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Premium service not working on app

On August 3 my premium subscription failed to renew due to not updating my new debit card with iTunes. On August 4th I renewed my premium subscription, but my account still says "FREE." I have deleted and redownloaded the spotify app 6 times but to n...

  • Newbie
  • On August 3 my premium subscription failed to renew due to not updating my new debit card with iTunes. On August 4th I renewed my premium subscription, but my account still says "FREE." I have delete...
  • oscitare
  • Composer
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 312 Views
  • 1 replies
  • 0 likes

Unauthorised money taken off my debit card

Several months ago I subscribed to spotify, registering with an email address which is now closed so I an unable to log in as I have forgotten my password and to reset it spotify would send a link to reset the password to an email address that I can'...

  • Newbie
  • Several months ago I subscribed to spotify, registering with an email address which is now closed so I an unable to log in as I have forgotten my password and to reset it spotify would send a link to...
  • oscitare
  • Composer
  • 1059 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 1059 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant purchase Premium on iphone

So...I`ve bought 25€ for iTunes and I tried to buy Premium SPotify in the app but it doesnt even give me the oppotunity to buy it. What can I do other than buying it in a different way?

  • Newbie
  • So...I`ve bought 25€ for iTunes and I tried to buy Premium SPotify in the app but it doesnt even give me the oppotunity to buy it.   What can I do other than buying it in a different way? &nb...
  • Alejandro_C
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution I never finished buying premium but it charged me twice?

I went to go buy premium with a student discount and when I went to verify that I was a student, I went back to the payment page and all of the card information was gone so I put it all back it and went back to verify that I was a student but the pag...

  • Regular
  • I went to go buy premium with a student discount and when I went to verify that I was a student, I went back to the payment page and all of the card information was gone so I put it all back it and w...
  • Alejandro_C
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Faulty Email

I try to reset my password using my email, but an error pops up saying there is not an account associated with my email. However, when I try creating a new account with the same email, a different error comes up and says that my email is already in u...

  • Newbie
  • I try to reset my password using my email, but an error pops up saying there is not an account associated with my email. However, when I try creating a new account with the same email, a different er...
  • Alejandro_C
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I bought premium but i cant have anymore music becauae it takes up my storage if i make playlists will it decrease my storage usage?

  • Newbie
  • I bought premium but i cant have anymore music becauae it takes up my storage if i make playlists will it decrease my storage usage?
  • Alejandro_C
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • Premium
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 devices in 2 different countries, can I listen to spotify on both?

I have paid for Premium and listen to Spotify on my laptop. My son is away on holiday with my ipad, can he download the app onto the ipad and listen to Spotify abroad where he is?

  • Newbie
  • I have paid for Premium and listen to Spotify on my laptop. My son is away on holiday with my ipad, can he download the app onto the ipad and listen to Spotify abroad where he is?
  • Alejandro_C
  • Spotify Legend
  • 2253 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2253 Views
  • 1 replies
  • 0 likes

Superuser Contribution moving playlists

I just upgraded from premium to premium family. Half of the playlists on my original acct now need to go to my daughters. How can I get them to her playlists so I can delete them from mine? There are alot and it would take her days to write down song...

  • Newbie
  • I just upgraded from premium to premium family. Half of the playlists on my original acct now need to go to my daughters. How can I get them to her playlists so I can delete them from mine? There are...
  • Alejandro_C
  • Spotify Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution vodafone premium membership issue

I live in TurkeyI'm using vodafone campaign but my membership was not active this monthI met with vodafone they direct youplease can you help me ??

  • Newbie
  • I live in Turkey I'm using vodafone campaign but my membership was not active this month I met with vodafone they direct you please can you help me ??  
  • Alejandro_C
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't pay

Even i try to buy a premium, at the purchasing page, the pay offer is rolling for a forever it never shows anything. help i cant buy premium

  • Newbie
  • Even i try to buy a premium, at the purchasing page, the pay offer is rolling for a forever it never shows anything. help i cant buy premium 😄
  • Alejandro_C
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Premium
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution User name not associated with active acount

Every time I tried to log in for over 2 weeks now, it's telling me that my user name or pass is not correct. Tried to reset Pass and when I put in my name is says it's not associated with an active account. Tried to create a new name with my old name...

  • Newbie
  • Every time I tried to log in for over 2 weeks now, it's telling me that my user name or pass is not correct. Tried to reset Pass and when I put in my name is says it's not associated with an active a...
  • Alejandro_C
  • Spotify Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Login
  • 276 Views
  • 1 replies
  • 0 likes