Help! Account disabled

[Emilyk1d]

My account was just disabled due to payment problems but now I can't login to my account to change the payment settings and I can't get in touch with the payment team. Please let me know what to do asap.

[EthanS1 · Accepted solution]

Hey @Emilyk1d
I would suggest you contact support as there maybe a block on your account which the Customer Service Team will need to review and remove.

Please follow the below instructions to contact via the best way for you!

Spotify Support can try to look into this for you.

Contact Spotify (via Email):https://support.spotify.com/contact-spotify-anonymous/
Official Facebook: https://www.facebook.com/SpotifyCares-227973660732160/
Official Twitter: https://twitter.com/spotifycares - Drop a DM 🙂

Above is a link to Contact Spotify without logging in, Please make sure your logged out of your community account and any spotify programs we suggest you open it in a intergo window or Private Window.

Please use a email you can be contacted on and also the emails/usernames of the account in question also please provide details to prove that the account is your's such as how you pay the subscription (Card/PayPal/Pre-Paid/Mobile) If you pay card please include the last 4 digits, If you have a address or date of birth on the account please include that so the account can be proven its yours.. There maybe other details asked for to complete verificiation

Important if your emailing:
If you get an automated reply email telling you to check the Community, Please do drop a reply so this will get queued for a agent to see!