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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9367 Views
  • 3 replies
  • 9 likes
  • Security
  • 9367 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485130 Views
  • 979 replies
  • 111 likes
  • Account
  • 485130 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211777 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211777 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121455 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121455 Views
  • 72 replies
  • 12 likes

Solved!! Paid 3 times this month

Hi there, 3 payments have left my bank account for Spotify this month, and I'm still getting the error message of "We've been unable to renew your subscription because of a payment problem..." How do I resolve this?

  • Newbie
  • Hi there,    3 payments have left my bank account for Spotify this month, and I'm still getting the error message of "We've been unable to renew your subscription because of a payment pro...
  • Matterz
  • Music Fan
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Couldnt use the discount..

So.. I wanted to buy the discounted version of spotify premium. (3 months for 99cents)And I couldnt so I bought the subscription for 12.99.. Can someone help me? Can I somehow extend my subscription by only paying those 99 cents?

  • Newbie
  • So.. I wanted to buy the discounted version of spotify premium. (3 months for 99cents) And I couldnt so I bought the subscription for 12.99.. Can someone help me? Can I somehow extend my subscriptio...
  • coloyrs
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Worldwide Student Discount

Is student discount availible in sweden yet, after all Spotify orogins from sweden!

  • Newbie
  • Is student discount availible in sweden yet, after all Spotify orogins from sweden!
  • Nico
  • Community Legend
  • 260 Views
  • 1 replies
  • 1 likes
  • 260 Views
  • 1 replies
  • 1 likes

Solved!! CHARGED $11.99 INSTEAD OF $0.99 FOR PREMIUM OFFER

My daughter signed up to premium this evening and thought she would be charged $0.99, but has been charged $11.99. How do I cancel this and get a refund?

  • Casual Listener
  • My daughter signed up to premium this evening and thought she would be charged $0.99, but has been charged $11.99. How do I cancel this and get a refund?   
  • Jezzaa
  • Casual Listener
  • 408 Views
  • 4 replies
  • 0 likes
  • Premium
  • 408 Views
  • 4 replies
  • 0 likes

Subscription for 99 cents failed

So, i tried to redeem my giftcard via the 99ct. for 3 months thing. But i redeemed it and it showed me that it took 10€ for one month, after that i tried again with a paysafe card, directly in the 3 month action, it did it again and now i payed 20€ i...

  • Newbie
  • So, i tried to redeem my giftcard via the 99ct. for 3 months thing. But i redeemed it and it showed me that it took 10€ for one month, after that i tried again with a paysafe card, directly in the 3 ...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Upgraded to Premium on wrong account... D'oh!

So, I did a stupid thing whilst half asleep.. I didn't realise I have two accounts with Spotify, one by logging in through Facebook and the other with just my plain e-mail (the old-fashioned way if you will.) I upgraded to Student Premium and wondere...

  • Newbie
  • So, I did a stupid thing whilst half asleep.. I didn't realise I have two accounts with Spotify, one by logging in through Facebook and the other with just my plain e-mail (the old-fashioned way if y...
  • davidm00r
  • Newbie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Spotify taking up 4.5GB of storage, however I have no saved offline playlists.

Spotify taking up 4.5GB of storage, however I have no saved offline playlists. Any ideas on how to sort this?

  • Newbie
  • Spotify taking up 4.5GB of storage, however I have no saved offline playlists.   Any ideas on how to sort this?
  • Kamran
  • Composer
  • 13175 Views
  • 1 replies
  • 1 likes
  • 13175 Views
  • 1 replies
  • 1 likes

Solved!! Can't log in with new IPhone

Hi,After getting a new IPhone I try to log in to Spotify. I have logged out from the old phone but still it says"You have already created an account with this email address".What do I need to do?Best regardsIda

  • Casual Listener
  • Hi, After getting a new IPhone I try to log in to Spotify. I have logged out from the old phone but still it says "You have already created an account with this email address". What do I need to d...
  • Idaspost
  • Casual Listener
  • 447 Views
  • 2 replies
  • 0 likes
  • Account
  • 447 Views
  • 2 replies
  • 0 likes

How do I connect my artist page to my private page?

I need to change the pictures on my artist page. Everything regarding the music is connected via my digital distributor, but not the change of header pic etc. Do anyone know how i connect my artist page to my private account so that i can reach my ar...

  • Newbie
  • I need to change the pictures on my artist page. Everything regarding the music is connected via my digital distributor, but not the change of header pic etc.  Do anyone know how i connect my a...
  • Maxim
  • Spotify Star
  • 3198 Views
  • 1 replies
  • 0 likes
  • artist
  • 3198 Views
  • 1 replies
  • 0 likes

What do i do.

Spotify charged me twice when I was switching to the student discount, I was charged before and after confirming. I don't know how to contact them about, like I'm not mad, I love Spotify but I'm just wondering what happened?.

  • Newbie
  • Spotify charged me twice when I was switching to the student discount, I was charged before and after confirming. I don't know how to contact them about, like I'm not mad, I love Spotify but I'm just...
  • Kamran
  • Composer
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Can't log in or play with data

In the past, I had premium for a few months but ended up unsubscribing because I could not play in downloaded music unless I was connected to wifi (ie not on mobile data) so felt it was a waste of money.I have just deactivated premium, and now I'm fo...

  • Casual Listener
  • In the past, I had premium for a few months but ended up unsubscribing because I could not play in downloaded music unless I was connected to wifi (ie not on mobile data) so felt it was a waste of mo...
  • itu_
  • Community Legend
  • 815 Views
  • 3 replies
  • 0 likes
  • 815 Views
  • 3 replies
  • 0 likes

Unable to pay with iDeal for Headspace offer

I would really like to buy the Spotify Premium + Headspace offer. But I don't see the option to pay with iDeal for this offer. This option was available for buying my current Spotify Premium subscription. I don't have a creditcard or PayPal so right ...

  • Casual Listener
  • I would really like to buy the Spotify Premium + Headspace offer. But I don't see the option to pay with iDeal for this offer. This option was available for buying my current Spotify Premium subscrip...
  • EthanS1
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 409 Views
  • 1 replies
  • 0 likes

Why was I charged $10.59

I just looked over my bank statements and have been chared $10.59 to my spotify account. Ive never used my visa on my spotify and would like to know how long this has beeing going on and Id like my money back. I dont have premuim at all either i stil...

  • Newbie
  • I just looked over my bank statements and have been chared $10.59 to my spotify account. Ive never used my visa on my spotify and would like to know how long this has beeing going on and Id like my m...
  • Mattosaurus
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Solved!! Help! Account disabled

My account was just disabled due to payment problems but now I can't login to my account to change the payment settings and I can't get in touch with the payment team. Please let me know what to do asap.

  • Newbie
  • My account was just disabled due to payment problems but now I can't login to my account to change the payment settings and I can't get in touch with the payment team. Please let me know what to do a...
  • EthanS1
  • Community Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

paid for premium but not getting it on my iPhone

I've been a Spotify premium member for close to a year now. I turned my payment options off on my iPhone and my premium stopped working once it didn't get paid, for obvious reasons. But now that I'm on premium again it won't give me access to premium...

  • Newbie
  • I've been a Spotify premium member for close to a year now. I turned my payment options off on my iPhone and my premium stopped working once it didn't get paid, for obvious reasons. But now that I'm ...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Move to family account

Hi i signed up to a premium account....99p 3 months free trial.Is it possible to switch the above to a family account and still have the 3month trial ? Thanks in Advance Mary.

  • Casual Listener
  • Hi i signed up to a premium account....99p 3 months free trial. Is it possible to switch the above to a family account and still have the 3 month trial ?  Thanks in Advance    Mary.
  • 206 Views
  • 0 replies
  • 0 likes
  • Premium
  • 206 Views
  • 0 replies
  • 0 likes

Solved!! Wanted to try the 99 cnt option, ended up paying 9,99

I wanted to try the 99 cnt for premium option, but I ended up with a regular prepaid month for 9,99. Any change of adding the 3 months for 99 cnt to my account?

  • Visitor
  • I wanted to try the 99 cnt for premium option, but I ended up with a regular prepaid month for 9,99. Any change of adding the 3 months for 99 cnt to my account?
  • user-removed
  • Not applicable
  • 456 Views
  • 6 replies
  • 0 likes
  • 456 Views
  • 6 replies
  • 0 likes

Facebook-Spotify Link with new Update

Since my desktop Spotify app updated yesterday, I've had trouble sharing songs, I specifically want to share on Facebook. I'll click "Share" on the song, then click the Facebook icon, which takes me to "Share Settings". Since I created my account wit...

  • Newbie
  • Since my desktop Spotify app updated yesterday, I've had trouble sharing songs, I specifically want to share on Facebook. I'll click "Share" on the song, then click the Facebook icon, which takes me ...
  • 140 Views
  • 0 replies
  • 0 likes
  • Account
  • 140 Views
  • 0 replies
  • 0 likes

Changed twice every month!

Hi Spotify, you have been charging me twice a month every month without fail, with about 3days between. I'm really not happy about it and finding that you don't even have a helpline is completely ridiculous. How do I or rather yourselfs stop this.

  • Newbie
  • Hi Spotify, you have been charging me twice a month every month without fail, with about 3days between. I'm really not happy about it and finding that you don't even have a helpline is completely rid...
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Transfer of UK accounts to Sweden

Why is Spotify changing the company responsible for providing its UK account holders to Sweden? Who wins, who loses?

  • Casual Listener
  • Why is Spotify changing the company responsible for providing its UK account holders to Sweden? Who wins, who loses?
  • Maxim
  • Spotify Star
  • 407 Views
  • 5 replies
  • 0 likes
  • 407 Views
  • 5 replies
  • 0 likes