Help

[Hippos21]

I was signing in with facebook but have change to a new facebook account and now I can't get back my Spotify acc as it is linked to my wrong facebook acc.

[LordRollin]

Hello @Hippos21. The easiest way to get this resolved will be by contacting support and having them change your account so it doesn't need Facebook to log in. Should you wish to do so, you'll be able to set up Facebook as a log in method, but this will ensure that you always have a distinct Spotify log in you can use if anything happens to Facebook.

Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.