Being Charged without Consent

[Yungjack]

My card keeps getting charged by Spotify although I do not even use Spotify. Help??

[cullentomok]

Hello My bank account is being charged srom Spotify and I want it stopped.

My name is Guada Gonzaga 

Could you stop this without delay. 

My email is gmariecullen@yahoo.com 

Awaiting yout reply

Guada

[LordRollin]

Hello @Yungjack! To get this resolved you'll want to reach out to support so that they can look into this for you. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.

@cullentomok you should be able to manage your subscription from your accounts page, including canceling it. If you run into any troubles doing so, please use the contact form above. Cheers!