I am being charged for two accounts and need a credit and cancellation of one.

[10221096hR]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[OscarDC]

Hey @10221096hR,

Thank you for reaching out to the Community and welcome. 

In this case, we'd first recommend checking out this article as it has the most common scenarios for multiple charges to see if your case fits in any of those. If none of the scenarios above fits your case, since we don't have access to users’ accounts from the Community, we'd recommend contacting our Customer Support directly, so they can check your payments and help you further.

Hope this helps. If anything else comes up, don't hesitate to ask.