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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8594 Views
  • 1 replies
  • 9 likes
  • Security
  • 8594 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476716 Views
  • 978 replies
  • 111 likes
  • Account
  • 476716 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208334 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208334 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119511 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119511 Views
  • 72 replies
  • 12 likes

Help: Using google play billing for existing premium subscribers

Can someone please tell me how we're supposed to be able to manage/pay for premium via google pay billing if we're already an active subscriber on the spotify payment system? (I manage/pay for several other services via Google Play, so I know that's ...

Screenshot 2023-04-10 151844.png InkedScreenshot 2023-04-10 151746.jpg
  • Music Fan
  • Can someone please tell me how we're supposed to be able to manage/pay for premium via google pay billing if we're already an active subscriber on the spotify payment system? (I manage/pay for severa...
  • whitelbonnie
  • Visitor
  • 1073 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1073 Views
  • 2 replies
  • 0 likes

can't access my premium account on new cellphone

PlanPremiumCountrySouth AfricaDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI have changed cellphones. I installed spotify on new phone but now have a fee account although I am making monthly payments. I have tried logging out and b...

  • Visitor
  • Plan Premium Country South Africa Device Samsung Galaxy Operating System Android   My Question or Issue I have changed cellphones. I installed spotify on new phone but now have a fee a...
  • Justus_HB
  • Regular
  • 227 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I set back my account to online

Hi,my account is always showing offline, been trying to bring it back to online but to no avail

  • Visitor
  • Hi,my account is always showing offline, been trying to bring it back to online but to no avail 
  • 31poxbfz4hlkraees7cf
  • Visitor
  • 3284 Views
  • 2 replies
  • 1 likes
  • 3284 Views
  • 2 replies
  • 1 likes

Superuser Contribution I can't login anymore or reset my password. Only Samsung Account link left.

Hi, my name's Davide and I'm a Premium Duo user (with my girlfriend).I've got an issue with my account (not this one created to post here).In the last few weeks I noticed that I was logged in in my PC but I haven't got any Facebook, Apple or Google l...

  • Visitor
  • Hi, my name's Davide and I'm a Premium Duo user (with my girlfriend). I've got an issue with my account (not this one created to post here). In the last few weeks I noticed that I was logged in i...
  • MihailY
  • Moderator
  • 507 Views
  • 5 replies
  • 0 likes
  • 507 Views
  • 5 replies
  • 0 likes

confirmation email to request extended listening history won't send

I get emails from Spotify, like New login to Spotify emails and, Your Spotify Premium receipt, but when I request my user data such as extended listing history I just don't get the email, Spotify isn't blocked nor is it going into any spam folder in ...

  • Visitor
  • I get emails from Spotify, like New login to Spotify emails and, Your Spotify Premium receipt, but when I request my user data such as extended listing history I just don't get the email, Spotify isn...
  • Justus_HB
  • Regular
  • 150 Views
  • 1 replies
  • 1 likes
  • 150 Views
  • 1 replies
  • 1 likes

I want to play music at a party but not allow others to edit my music

If I leave the account logged in to play music others may alter my playlists and account details. How can I prevent this

  • Visitor
  • If I leave the account logged in to play music others may alter my playlists and account details. How can I prevent this
  • Maxim
  • Spotify Star
  • 161 Views
  • 2 replies
  • 0 likes
  • 161 Views
  • 2 replies
  • 0 likes

Solved!! Broken Email Verification Link

PlanPremiumCountryUnited StatesDeviceiPhone 13, PCOperating SystemiOS 17, Windows 11 My Question or IssueHello!I requested to download my data from Spotify. As I'm sure you know, part of that process involves email verification. However, when I origi...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 13, PC Operating System iOS 17, Windows 11   My Question or Issue Hello! I requested to download my data from Spotify. As I'm sure you...
  • dennis310
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • Account
  • 235 Views
  • 2 replies
  • 0 likes

Superuser Contribution Google Acount

PlanFreeCountryEgyptOperating System(Windows 10) My Question or IssueMy Spotify account is connected to my Google account but this account I deleted it permanently so I can't send or receive any emails.I reinstalled Spotify so I couldn't sign in agai...

  • Visitor
  • Plan Free Country Egypt Operating System (Windows 10)   My Question or Issue My Spotify account is connected to my Google account but this account I deleted it permanently so I can't sen...
  • Eni
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
  • 119 Views
  • 1 replies
  • 0 likes

data

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello is it possible to find out who was visiting my account and how many times ? Anna

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello i...
  • Billy-J
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 112 Views
  • 1 replies
  • 0 likes

Not enough logins with Family Account

Now that Spotify has successfully been made an app in our Alexa, Rivan and Tesla we don't have enough logins under family. It's not practical to log in and out of Spotify each time you drive a car. If someone is listening in one car, it cuts off the ...

  • Visitor
  • Now that Spotify has successfully been made an app in our Alexa, Rivan and Tesla we don't have enough logins under family.  It's not practical to log in and out of Spotify each time you drive a ...
  • Billy-J
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
  • 146 Views
  • 1 replies
  • 0 likes

Cannot login and error message is contradictory

I try to add my daughter to the Family plan. I think we already created an account for her. If I try to login it claims the user name or password is incorrect. If I try to reset the password, the error message is that this account does not exist. And...

  • Casual Listener
  • I try to add my daughter to the Family plan. I think we already created an account for her. If I try to login it claims the user name or password is incorrect. If I try to reset the password, the err...
  • Imfjo
  • Casual Listener
  • 150 Views
  • 2 replies
  • 0 likes
  • Login
  • 150 Views
  • 2 replies
  • 0 likes

Hide username from profile URL - HUGE privacy concern

It's impossible to hide your username from your profile URL and this is a HUGE privacy risk since most people are unaware of this, especially for users who have their real name as their username. I understand if Spotify doesn't allow users to change ...

  • Casual Listener
  • It's impossible to hide your username from your profile URL and this is a HUGE privacy risk since most people are unaware of this, especially for users who have their real name as their username. &n...
  • chisman
  • Casual Listener
  • 2278 Views
  • 3 replies
  • 10 likes
  • Account
  • 2278 Views
  • 3 replies
  • 10 likes

Solved!!Superuser Contribution How can I allow explicit content on a chromebook on the website?

Everytime I click my account and click settings, it only come up with one setting, language, and I can't find the explicit content setting. My premuim manager hasn't blocked my content, so what do I do?

  • Casual Listener
  • Everytime I click my account and click settings, it only come up with one setting, language, and I can't find the explicit content setting. My premuim manager hasn't blocked my content, so what do I ...
  • Vasil
  • Moderator
  • 1745 Views
  • 7 replies
  • 1 likes
  • 1745 Views
  • 7 replies
  • 1 likes

The edit profile will not allow me to change the incorrect country that I

I visited another country for 4 days. Spotify changed the language and country and it’s locked in, ie it can’t be changed

  • Visitor
  • I visited another country for 4 days. Spotify changed the language and country and it’s locked in, ie it can’t be changed
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Cannot access my account, chat support is useless and disconnects

Was told a few days ago to reset my password. I reset my password. My account was locked today for some reason. I logged into the chat and was told to e-mail support an ID. Over and over the useless "advisors" just disconnect without providing any as...

  • Regular
  • Was told a few days ago to reset my password. I reset my password. My account was locked today for some reason. I logged into the chat and was told to e-mail support an ID. Over and over the useless ...
  • Dave201001
  • Casual Listener
  • 490 Views
  • 5 replies
  • 0 likes
  • 490 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify doesn't work on Cellular Data on Android

PlanFreeCountryIndiaDeviceMotorola X4Operating SystemAndroid 9 Pie My Question or Issue Since almost a month now, whenever I use my Spotify on Cellular Data, It doesn't seem to work. It shows, "No internet connection available." However, on WiFi, it ...

  • Visitor
  •   Plan Free Country India Device Motorola X4 Operating System Android 9 Pie   My Question or Issue   Since almost a month now, whenever I use my Spotify on Cellular Data, I...
  • Oscar301
  • Casual Listener
  • 14088 Views
  • 30 replies
  • 3 likes
  • Account
    Free
  • 14088 Views
  • 30 replies
  • 3 likes

If I delete account, which one cannot be used again, username or display na

During the account deletion process, there is a message that states 'username cannot be used again'.I assumed that 'username' refers to the string provided by Spotify.However, the account deletion process displays my display name as the username.This...

  • Visitor
  • During the account deletion process, there is a message that states 'username cannot be used again'. I assumed that 'username' refers to the string provided by Spotify. However, the account deletio...
  • Billy-J
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

How do I switch to a family member in my account?

My daughter has broken her ipod touch. I am trying to access her account, but can't find the login and the account does not seem to be associated with her email. As the Plan Manager, how do I switch to her account with all her saved library/songs, OR...

  • Visitor
  • My daughter has broken her ipod touch. I am trying to access her account, but can't find the login and the account does not seem to be associated with her email. As the Plan Manager, how do I switc...
  • Billy-J
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

(Amazon Echo) Spotify music alarms won't work anymore

Hi! I've had a Second Generation Echo Plus for a year and a half and I could set an alarm with music coming from Spotify until about a month ago. Now, she will confirm that she has set the alarm to a certain song on Spotify but when morning comes I g...

  • Casual Listener
  • Hi! I've had a Second Generation Echo Plus for a year and a half and I could set an alarm with music coming from Spotify until about a month ago. Now, she will confirm that she has set the alarm to a...
  • Amberd1970
  • Visitor
  • 5066 Views
  • 7 replies
  • 3 likes
  • Account
    Other
  • 5066 Views
  • 7 replies
  • 3 likes

Solved!! Why does it say I can't log in after 14 days abroad when I haven't been 14 days abroad?

PlanFreeCountryUSDeviceiPhone 12Operating SystemiOS I've been abroad for less than 14 days and haven't used Spotify for all those days, yet when I come back it gives me a notification saying that I can't log in after being 14 days abroad. My account ...

  • Casual Listener
  • Plan Free Country US Device iPhone 12 Operating System iOS   I've been abroad for less than 14 days and haven't used Spotify for all those days, yet when I come back it gives me a notif...
  • Not applicable
  • 1679 Views
  • 8 replies
  • 0 likes
  • Account
  • 1679 Views
  • 8 replies
  • 0 likes