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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9564 Views
  • 3 replies
  • 9 likes
  • Security
  • 9564 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • hailsbails101
  • Visitor
  • 488740 Views
  • 980 replies
  • 111 likes
  • Account
  • 488740 Views
  • 980 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1212514 Views
  • 119 replies
  • 117 likes
  • Account
  • 1212514 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121935 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121935 Views
  • 72 replies
  • 12 likes

Lost Account

I have just lost my spotify account of 2 years. PlanStudent accountCountryGhanaDeviceIphone 15Operating System(iOS 18) My Question or IssueHow do I get back my account?

  • Visitor
  • I have just lost my spotify account of 2 years.    Plan Student account Country Ghana Device Iphone 15 Operating System (iOS 18)   My Question or Issue How do I get back my...
  • Maxim
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 285 Views
  • 1 replies
  • 0 likes

How can I know the email of my account, but I am not logged in?

I have an account logged in on the TV, which has the user "[removed sensitive info]" and recently it was closed on my mobile, I wanted to try to access it again, but I don't remember the email I logged in with, If someone could help me find out what ...

  • Casual Listener
  • I have an account logged in on the TV, which has the user "[removed sensitive info]" and recently it was closed on my mobile, I wanted to try to access it again, but I don't remember the email I logg...
  • Maxim
  • Spotify Star
  • 184 Views
  • 3 replies
  • 0 likes
  • 184 Views
  • 3 replies
  • 0 likes

Need to talk with a representative

My bank was bought out by another bank and my debit card that I use to pay by bill changed. I entered my new card in yesterday, but I still have no service. Need to talk to representative to see what is issue.

  • Visitor
  • My bank was bought out by another bank and my debit card that I use to pay by bill changed. I entered my new card in yesterday, but I still have no service. Need to talk to representative to see...
  • Luan
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

How to remove recent activity after account has been stolen

PlanPremiumDeviceALLOperating SystemALL My Question or IssueSomehow my account was stolen, even though nothing was logged into the connect account. I already remediated the issue on related accounts... BUT... I have a bunch of explicit songs that the...

  • Visitor
  • Plan Premium Device ALL Operating System ALL   My Question or Issue Somehow my account was stolen, even though nothing was logged into the connect account. I already remediated the issue...
  • Luan
  • Spotify Star
  • 150 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Security
  • 150 Views
  • 1 replies
  • 1 likes

Solved!! Unable to login

My gmail account is full and is unable to take new emails. I have forgotten the password. How will I login again?

  • Newbie
  • My gmail account is full and is unable to take new emails. I have forgotten the password. How will I login again?  
  • Luan
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • Login
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Cómo puedo saber que correo utilizé si no tengo acceso a la cuenta?

Tengo una cuenta con el usuario "" y no me deja iniciar, incluso probe en el sitio de reiniciar contraseña de Spotify, y no logro encontrar con que correo he enlazado la cuenta, sólo quisiera saber cual es el correo para lograr acceder a mi cuenta. M...

  • Casual Listener
  • Tengo una cuenta con el usuario "<snip - Moderator edit>" y no me deja iniciar, incluso probe en el sitio de reiniciar contraseña de Spotify, y no logro encontrar con que correo he enlazad...
  • Novy
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • Other
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution fake followers in my artist profile

Hello, I have been bothering you with this problem for three days. I have informed you about the abnormal data flow in my Spotify profile. Thank you for fixing the streaming issue, but I still have the unrealistic follower issue. I think this is a ho...

  • Visitor
  • Hello, I have been bothering you with this problem for three days. I have informed you about the abnormal data flow in my Spotify profile. Thank you for fixing the streaming issue, but I still have t...
  • Eni
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unauthorised use of account

PlanPremiumCountryI’m2 iPhones and a Xbox My Question or IssueRecently I’ve had multiple songs and multiple playlists added to my account. I haven’t added them and I haven’t listened to any of the songs before and also while I’m listening to music on...

  • Casual Listener
  • Plan Premium Country I’m 2 iPhones and a Xbox      My Question or Issue Recently I’ve had multiple songs and multiple playlists added to my account. I haven’t added them and I ...
  • Yordan
  • Moderator
  • 185 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 185 Views
  • 3 replies
  • 0 likes

Login, inaccessible email

Evening folks, I am a Plan Member of a Premium Family Plan that my partner setup. He is the Plan Manager and has received a new phone. When trying to login he has no ability to access the original phone number or email address it was setup on. Is the...

  • Visitor
  • Evening folks,   I am a Plan Member of a Premium Family Plan that my partner setup. He is the Plan Manager and has received a new phone. When trying to login he has no ability to access the or...
  • Maxim
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • Account
  • 82 Views
  • 1 replies
  • 0 likes

Premium Duo account, would like to swap the plan manager with member.

We would like the current plan manager to become the plan member and the current plan member to become the manager. We live in the same household and would prefer to swap without cancelling and rejoining. Is this possible?

  • Visitor
  • We would like the current plan manager to become the plan member and the current plan member to become the manager. We live in the same household and would prefer to swap without cancelling and rejo...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

how do i change the plan manager?

i am the one paying for it but i am not manager

  • Visitor
  • i am the one paying for it but i am not manager
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

E-mail login problems

I'm having a problem which is basically logging in with my email. When trying to log in with my email, the site says that my login or password is wrong. When I go to the "Forgot password" option, and add my email, it is said that there is no existing...

  • Visitor
  • I'm having a problem which is basically logging in with my email. When trying to log in with my email, the site says that my login or password is wrong. When I go to the "Forgot password" option, and...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 89 Views
  • 1 replies
  • 0 likes

How can I change countries on my profile if I can't select them?

I'm travelling and need to change countries on my profile, but it will only let me select my country of origin and the UK. (I don't have premium)

  • Visitor
  • I'm travelling and need to change countries on my profile, but it will only let me select my country of origin and the UK. (I don't have premium)
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Charged for free trial on first day

money was withdrawn from my account I tried spotify 3 months free trial on 7 december but i get charged for it how should i get my money back

  • Casual Listener
  • money was withdrawn from my account I tried spotify 3 months free trial on 7 december but i get charged for it how should i get my money back
  • Not applicable
  • 374 Views
  • 4 replies
  • 0 likes
  • 374 Views
  • 4 replies
  • 0 likes

Solved!! Cancelled subscription, but still got charged.

I recently cancelled my free trial (cancelled 3-15-12 when free trial ended 3-16-12) and was then charged $9.99 for the premium subscription. Because of this I was overdrafted and charged $25 from spotify for this mistake. Has anyone else had similar...

  • Newbie
  • I recently cancelled my free trial (cancelled 3-15-12 when free trial ended 3-16-12) and was then charged $9.99 for the premium subscription. Because of this I was overdrafted and charged $25 from sp...
  • Not applicable
  • 11992 Views
  • 52 replies
  • 7 likes
  • 11992 Views
  • 52 replies
  • 7 likes

Superuser Contribution Tyler the Creator Will Not Play

I have a premium account in Australia and have not experienced this issue with any artist. Spotify will not play Tyler the Creator songs. I have seen this issue previously posted and the mod said it was an account issue and to create a new account. T...

  • Regular
  • I have a premium account in Australia and have not experienced this issue with any artist.   Spotify will not play Tyler the Creator songs. I have seen this issue previously posted and the mod...
  • Bueee
  • Visitor
  • 5707 Views
  • 10 replies
  • 1 likes
  • Account
    Other
  • 5707 Views
  • 10 replies
  • 1 likes

Formal fault and complaint process

Does Spotify have either or both of the following … 1) a formal ‘fault’ raising process - where an agent raises a case and I, as the premium paying customer, have a reference to track my reported fault2) a formal ‘complaint’ raising process - where I...

  • Casual Listener
  • Does Spotify have either or both of the following … 1) a formal ‘fault’ raising process - where an agent raises a case and I, as the premium paying customer, have a reference to track my reported...
  • hungryhaggis
  • Casual Listener
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have spotify premium on my desktop my iphone does not seem to recognise

this fact: I get ads on my iphone version 8.9.94.418 and beyond that there is no offline button anywhere despite several fresh reinstalls to my iphone 6 s software version 15.8.3. The desktop version seems to be ok.

  • Visitor
  • this fact: I get ads on my iphone version 8.9.94.418 and beyond that there is no offline button anywhere despite several fresh reinstalls to my iphone 6 s software version 15.8.3. The desktop version...
  • user-removed
  • Not applicable
  • 414 Views
  • 4 replies
  • 0 likes
  • 414 Views
  • 4 replies
  • 0 likes