I am unable to log my wife into our Premium account

[#1]

Premium.Account name is<removed sensitive info>
Main Log Log in: <removed sensitive info>
Whenever she tries to log in it goes to her free Account:<removed sensitive info>
Her log in email is :<removed sensitive info>
Can you assist?

[Maxim]

Hey there,

Thanks for reaching out.

Just a quick heads-up that the Spotify Community is a public forum, so please avoid sharing personal info here like usernames, email addresses, or passwords.

For privacy and security, it’s also best to keep passwords private and avoid sharing them with others.

Now, to help her log into the correct account, I’d recommend she tries logging in using her username and password rather than her email. This usually ensures she’s connecting to the right account.

If she’s still having trouble, she can follow this handy FAQ to locate her primary account: Find out if you have another Spotify account.

Let me know if you have any more questions 🙂