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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Not applicable
  • 150163 Views
  • 173 replies
  • 12 likes
  • Account
    Free
  • 150163 Views
  • 173 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10446 Views
  • 3 replies
  • 9 likes
  • Security
  • 10446 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 504447 Views
  • 985 replies
  • 112 likes
  • Account
  • 504447 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124105 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124105 Views
  • 74 replies
  • 12 likes

change username

my username has always been a nonsensical string of numbers and letters, I've been wanting to change it for years but I don't know how to do it, so I'm calling the Help wizard to the rescue. my actual username is : " " ... lol

  • Visitor
  • my username has always been a nonsensical string of numbers and letters, I've been wanting to change it for years but I don't know how to do it, so I'm calling the Help wizard to the rescue. my act...
  • 31r2dm2jl7tr7c6typt2
  • Visitor
  • 383 Views
  • 2 replies
  • 0 likes
  • Other
  • 383 Views
  • 2 replies
  • 0 likes

I have an account with username only. I changed my phone and don't remember

I don't remember whether I logged in with phone number or an email nor do I remember the password. I want to add this old account with username only to my new phone. Would appreciate any help !

  • Visitor
  • I don't remember whether I logged in with phone number or an email nor do I remember the password. I want to add this old account with username only to my new phone. Would appreciate any help 🙂 !
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Change Plan Manager

I have Premium Duo with my wife - She is the plan manager.She doesn't use the audio books, but this is only available to the plan manager.Can I change the plan manager to be me rather than my wife so I can use the audio books?The subscription comes o...

  • Visitor
  • I have Premium Duo with my wife - She is the plan manager. She doesn't use the audio books, but this is only available to the plan manager. Can I change the plan manager to be me rather than my wif...
  • AdamDamon
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

nothing works, disgusted by the lack of customer support

I once logged in through Facebook, now I don't have the FB account anymore and I am totally locked out of my account, nothing works I tried everything and it just gives 403 or some other non-explicative error. I am disgusted by the complete lack of c...

  • Newbie
  • I once logged in through Facebook, now I don't have the FB account anymore and I am totally locked out of my account, nothing works I tried everything and it just gives 403 or some other non-explicat...
  • Ximzend
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
  • 168 Views
  • 1 replies
  • 0 likes

False Reports on Profile Picture Takedown Notification

Someone or a bot keeps reporting my profile pictures (all within guidelines) 9 times total since March and 4 times in the last 24 hours. It's really irritating and there seems to be no way for me to appeal or counter these reports. They just go throu...

  • Newbie
  • Someone or a bot keeps reporting my profile pictures (all within guidelines) 9 times total since March and 4 times in the last 24 hours. It's really irritating and there seems to be no way for me to ...
  • ijustcant
  • Casual Listener
  • 786 Views
  • 6 replies
  • 3 likes
  • Account
    Other
    Security
  • 786 Views
  • 6 replies
  • 3 likes

Disabled Facebook Account / can't log-in email

PlanPremium/ Family PlanCountryPhilippinesDevicePC, Xiaomi PhoneOperating SystemWindows 11 My Question or IssueMy Facebook account, which was connected to my account and my only way to log in, was disabled. Now, I can not use Spotify on my phone as i...

  • Visitor
  • Plan Premium/ Family Plan Country Philippines Device PC, Xiaomi Phone Operating System Windows 11   My Question or Issue My Facebook account, which was connected to my account and my o...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! No more access to email of the account

Hi everybody, I write from Italy, I've no longer access to email associated to my premium account. I am accessing the service because since long time I am logged in on the app. I would like to upgrade my plan bud I don't remember password and don't h...

  • Visitor
  • Hi everybody,  I write from Italy, I've no longer access to email associated to my premium account. I am accessing the service because since long time I am logged in on the app. I would like to...
  • Shango
  • Visitor
  • 470 Views
  • 3 replies
  • 0 likes
  • Account
  • 470 Views
  • 3 replies
  • 0 likes

Can‘t log into third party services

Hello, I‘ve been having an issue with using spotify to log into third party services. Every time I try to log in I get an error message that says “Something went wrong, please try again or check out our help area”. I’ve been having this problem for a...

  • Casual Listener
  • Hello, I‘ve been having an issue with using spotify to log into third party services. Every time  I try to log in I get an error message that says “Something went wrong, please try again or chec...
  • ribezaz
  • Spotify Star
  • 389 Views
  • 3 replies
  • 1 likes
  • Login
  • 389 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Can't pay for subscription due to wrong google account

My Question or IsIssueI recently deleted my old email which i used to create my spotify account like a decade ago, i also got a new credit card so i cancelled my subscription so i could switch everything over and renew it, but even though i changed m...

  • Casual Listener
  • My Question or IsIssue I recently deleted my old email which i used to create my spotify account like a decade ago, i also got a new credit card so i cancelled my subscription so i could switch ever...
  • DalternateUniverse
  • Casual Listener
  • 844 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 844 Views
  • 2 replies
  • 0 likes

Changing Account Profile

The Spotify isn't accepting the changes in my profile. It always states that for my protection they are unable to process the changes. Hence, I can't change it after several tries

  • Visitor
  • The Spotify isn't accepting the changes in my profile. It always states that for my protection they are unable to process the changes. Hence, I can't change it after several tries
  • ribezaz
  • Spotify Star
  • 165 Views
  • 1 replies
  • 1 likes
  • Account
  • 165 Views
  • 1 replies
  • 1 likes

I have premium. Won't let me change location.

And therefore won't let me change my payment method to a card from my current country.I'm registered with Spotify in the UK. I live in the UAE. Want to use a UAE card.It won't let me change my location to the UAE because I already have premium.Spotif...

  • Visitor
  • And therefore won't let me change my payment method to a card from my current country. I'm registered with Spotify in the UK. I live in the UAE. Want to use a UAE card. It won't let me change m...
  • Billy-J
  • Spotify Star
  • 2335 Views
  • 8 replies
  • 0 likes
  • Premium
  • 2335 Views
  • 8 replies
  • 0 likes

I had a podcast on anchor and I would like to get into it.

I previously had a podcast on anchor. I've decided to come back to my podcast to find that anchor doesn't exist anymore and is now Spotify for podcasters. I tried to get into my old anchor account and I'm not able to. I want my Spotify account to ref...

  • Visitor
  • I previously had a podcast on anchor. I've decided to come back to my podcast to find that anchor doesn't exist anymore and is now Spotify for podcasters. I tried to get into my old anchor account an...
  • Billy-J
  • Spotify Star
  • 650 Views
  • 3 replies
  • 0 likes
  • 650 Views
  • 3 replies
  • 0 likes

I've lost access to my account

At one moment I found out that I'm logged out from my account in both devices at once - my phone and my laptop. I don't remember what email I used for that account, I know only nickname, but when I tried to log in with my nickname it says that user i...

  • Visitor
  • At one moment I found out that I'm logged out from my account in both devices at once - my phone and my laptop. I don't remember what email I used for that account, I know only nickname, but when I t...
  • Bruna231
  • Visitor
  • 836 Views
  • 3 replies
  • 0 likes
  • Account
  • 836 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify won't let me listen to any music after I left premium after 3 years

So, after 3 years of premium i had to cancel my subscription, since i had to cut some things for now, so I downgraded to free from Premium and, now Spotify won't even play any music whatsoever including playlists or even regular radio music. So I'll ...

  • Visitor
  • So, after 3 years of premium i had to cancel my subscription, since i had to cut some things for now, so I downgraded to free from Premium and, now Spotify won't even play any music whatsoever includ...
  • Dessi
  • Moderator
  • 2803 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
  • 2803 Views
  • 4 replies
  • 0 likes

Refused access to my own artist profile

Hi Guys/Girls, I tried to claim my artist page/profile yesterday and linked the necessary twitter/instagram accounts but then I got an email back wrongly mistaking me for a representative!? I've emailed back but now it seems I'm being ignored... Can ...

  • Casual Listener
  • Hi Guys/Girls,   I tried to claim my artist page/profile yesterday and linked the necessary twitter/instagram accounts but then I got an email back wrongly mistaking me for a representative!? ...
  • Bnasty172888
  • Newbie
  • 1739 Views
  • 5 replies
  • 1 likes
  • Account
  • 1739 Views
  • 5 replies
  • 1 likes

Random account logout

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry DeviceOppo Reno i8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOne day litera...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device Oppo Reno i8 Operating System (...
  • Luan
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
  • 151 Views
  • 1 replies
  • 0 likes

cant login cuz spotify said my account isnt linked

today i tried to login into my account and spotify dais that my account isnt linked to a spotify account, i tried resetting the password and it says the same thing, and when i tried to make a new account it says there was an account connected with my...

  • Casual Listener
  • today i tried to login into my account and spotify dais that my account isnt linked to a spotify account, i tried resetting the password and it says the same thing, and when i tried to make a new acc...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

1 month free premium offer

If it's supposed to be free for 1 month then why is spotify trying to charge my card $1.01? That's not free. And what happened to not charging my card until the one month is over? False advertisement. PlanFree/PremiumCountry Device(iPhone 8, Samsung ...

  • Visitor
  • If it's supposed to be free for 1 month then why is spotify trying to charge my card $1.01? That's not free. And what happened to not charging my card until the one month is over? False advertisement...
  • Maxim
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 469 Views
  • 1 replies
  • 0 likes